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Message 11 of 46

Re: Unreal Service, just - unreal

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Hi @Staceh,

 

I've had a look at our email queue and can see we have your details. There are a few cases a head of you in the queue and we'll reply as soon as we can.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Staceh
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Message 12 of 46

Re: Unreal Service, just - unreal

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I should not need to, calling customer services once should be enough - but on this occasion I'm grateful for the help - so I have.

 

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Distinguished Sage
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Message 13 of 46

Re: Unreal Service, just - unreal

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Staceh
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Message 14 of 46

Re: Unreal Service, just - unreal

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I assume Webby you are being Ironic.

 

The 12th is here, the ticket says resolved - its not.

Connection speeds still silly low, way below promised, disconnections still rife, crackle still on the line.

Not heard a dicky from customer services or the mods.

 

P*** still being taken.

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Distinguished Sage
Distinguished Sage
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Message 15 of 46

Re: Unreal Service, just - unreal

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the mods will get back yo you if you completed the email and not PM  at present it is taking 2/3 working days (weekends excluded) for mods to contact you by phone or email

 

the mods had nothing to do with the solved marker

 

just read other posts where mods have been involved to see that they will help you and keep you updated after making contact



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Staceh
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Message 16 of 46

Re: Unreal Service, just - unreal

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Note: PaddyB's response to me above, they have my details, I have heard nothing from them.

 

Contacted customer services yet again, went through the script yet again, got fobbed off yet again, connect still FUBAR, promised call from a engineer this evening between 1800 and 2000 has not materialised (no suprise).

 

Going to hop on live chat and get fobbed off yet again.

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Distinguished Sage
Distinguished Sage
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Message 17 of 46

Re: Unreal Service, just - unreal

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@Staceh

 

After you complete the email you join a queue of other customers waiting for mod help all of whom consider their problem a priority hence why the mods reply in order email received ensure everyone is treated equally. At present it is taking 2/3 working days for mods to contact you by phone or email 

 

They will get back to you when your email reaches top of inbox 



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Staceh
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Message 18 of 46

Re: Unreal Service, just - unreal

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1 hour later and I'm getting this kind of junk from live chat....

 

Shiv: I am not able to see any call back booked

 

so a copy and paste from 20 minutes previously


Stacy: Shiv: This is the first time you have spoken to me and I could see that you already have a call back booked.

Stacy: You could 20 minutes ago

 

 

Seriously, they are joking right?

An hour I've been on here, I've even spoken to the idiot that lied to me earlier today, no remorse, no apology.

 

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Distinguished Sage
Distinguished Sage
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Message 19 of 46

Re: Unreal Service, just - unreal

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I would save the stress and wait for mods to get back to you. They will, take personal responsibility until your problem is resolved



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Staceh
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Message 20 of 46

Re: Unreal Service, just - unreal

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And now the **bleep** has disconnected!!

 

Sweet merciful god what a shower of...

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