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Aspiring Contributor
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Message 1 of 17

Unreliable speed again, il, post some data here to build a history.

After 1st rest!!after 2nd reset.After 1st rest!!after 2nd reset.F8A351B6-776F-4EA3-ADCD-420E07C5C917.png

 

How can I have any problems if I sometimes get my guideline speed?

 

BT is **bleep**

 

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Moderator
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Message 2 of 17

Re: Unreliable speed again, il, post some data here to build a history.

Hi @stoatsngroats  and welcome back.

It's been a while since you last posted. I'm sorry you're having problems with your connection. Were those tests run on a wireless or wired connection? Do you have any noise on the line? Can you try a quiet line test by connecting to the test socket and dialling 17070 option 2?

Cheers

David

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Aspiring Contributor
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Message 3 of 17

Re: Unreliable speed again, il, post some data here to build a history.

Today’s speed, after BT ran some tests yesterday...

321A9897-3DE0-4BA5-8B02-15A835CEC1A6.png

 

i was advised that that I may have to wait 48 hours for an improvement.

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Aspiring Contributor
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Message 4 of 17

Re: Unreliable speed again, il, post some data here to build a history.

David, I’m not sure how the tests were run by BT, I was done during webchat.

I wouldn’t know how to carry out what you suggest.
As you can imagine, 3mbps is pretty shocking!
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Moderator
Moderator
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Message 5 of 17

Re: Unreliable speed again, il, post some data here to build a history.

Thanks for getting back @stoatsngroats .

I take it you were reporting a fault on live chat and the advisor went through a few steps to get those results? By wired I mean is you computer or device attached to the hub via cable? Can you confirm if this is the case?

To do the quiet line test you need to unscrew the faceplate of the master socket. That will expose a test socket. Just plug in a corded phone and dial 17070 option 2. If you hear any noise then we need to report this as a noisy line (which would have a negative affect on your broadband connection).

Cheers

David

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Aspiring Contributor
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Message 6 of 17

Re: Unreliable speed again, il, post some data here to build a history.

Hi David, 

I cannot do that, as I don’t have a plug in phone, mine is wireless.

my line speed today, following a bt engineer calling locally and working in the nearest cabinet, is only 4mps.

my complaint should still be active, but is not shown via MyBT.

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Moderator
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Message 7 of 17

Re: Unreliable speed again, il, post some data here to build a history.

Hi @stoatsngroats  thanks for the update and sorry your complaint does not show on your account at present. We'll be happy to help you further with this. I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

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Aspiring Contributor
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Message 8 of 17

Re: Unreliable speed again, il, post some data here to build a history.

9E1B3D6D-2380-48A7-89CE-422210184ACF.png

 

I have responded to you John. This is today’s test, done by on wirelessly, on the Ofcom app, as that is the only way I can check the speed.

i have to reset the hub very frequently, at least once per day, which indicates to me some issue, not yet resolved.

Any help you can offer is gratefully taken, as I’m beginning to feel that BT isn’t providing what I pay for.

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Aspiring Contributor
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Message 9 of 17

Re: Unreliable speed again, il, post some data here to build a history.

8FBC7AB1-9402-4239-9C49-F2E911CED3B0.png

correct post.

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Moderator
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Message 10 of 17

Re: Unreliable speed again, il, post some data here to build a history.

Good morning @stoatsngroats ,

Thanks for letting me know you don't have a corded phone. You can try the quiet line test using a cordless if you wish. Just connect the base station to the test socket and dial the test number (17070 option 2). When using a cordless you'll hear a dull hum but if there are any crackle pops or hissing sounds it will point to a line fault.

Cheers

David

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