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Message 1 of 2

Unrepaired BB faults

Four times I’ve reported no broadband. Two complaints. Four lengthy calls. Three deadlines expired. Open Reach manager escalation. Worst service I’ve had in 40 years. Where do I turn. First fault was corrosion on line. Apparently fixed. Not checked with me. Still no BB. 2nd fault apparently in my home. Specialist BB engineer sent. Failed to turn up. Complained. Apparently there’s now a crossed wire. No in time fix. That was reported on Saturday. Nothing done yet. I’m a key worker who has  Voice but to work from office as BB not good enough. I’ve had compensation but I need a service. Who should I contact.  Virgin?

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Re: Unrepaired BB faults

Hi @makembill,

Welcome to the Community and thanks for posting!

I'm sorry to see you have had to report so many broadband faults and the issue is still ongoing.  I appreciate the amount of your time spent trying to get this resolved.  We can pick this up from here and give you a hand to get this sorted out.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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