We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
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Welcome to the community and thanks for your post!
I'm sorry that you're having problems with your broadband. Do you have BT Infinity (fibre optic) or BT Total (copper) Broadband?
I appreciate that you may have been through all this before but I'd like to start from square one from here meaning that if we (the mods) have to pick up your case we know that everything else has been ruled out.
Please enter your phone number is >> DSL Checker << and post back a screenshot showing your estimate. (Please remember to remove your phone number from the screenshot before posting back).
Also, can you post your Hub stats? You can get these by accessing your Hub manager. You can access your Hub manager by typing (or pasting) 192.168.1.254 into your web browser. For the Hub 5, click on advanced, troubleshooting, helpdesk. For the Smart Hub, click advanced and technical log.
Finally, run >> this speed test << using a wired connection and post a screenshot of that also. Just remember that when the first test completes, scroll down and choose "further diagnostics" which will run a more in depth test and will show your IP profile etc.
Whenever we hear word back from you we'll take it from there.
Thanks for posting back and providing the info I asked for.
You must be a good distance from your cabinet with that estimate. I can see from your Hub stats that the speed is still falling short of your estimate. How do you have everything connected? Are you running off an extension socket?
Ideally, we'd ask for you to connect to the test socket to rule out any internal issues. Can you confirm which type of socket you have? See this link >> What type of master socket do I have? <<
Post back and we'll take it from there.
Thanks again for posting back!
Can you remove the screws on each side of the socket and connect directly to the test socket which will be behind the faceplate in the bottom right hand corner? Do you have a filter as you will need one just for the purpose of connecting to the test socket?
Once connected to the test socket and in sync, post your Hub stats again and we can compare the stats to the ones you posted earlier.
Thanks for posting back and for trying everything I suggested.
There is no real change comparing your stats to the ones you posted earlier so we will need to take your details to take a closer look at your connection.
Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.