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PaddyB
Moderator
Moderator
610 Views
Message 21 of 28

Re: Unresolved complaint with BT - is it possible for my neighbour to get BT Infinity and I can't?

Hi @erwin,

We're experiencing issues with the "Contact The Mods" link at the moment. We are hoping that this will be fixed soon. If you've tried that link and its not working, please try again later on today.

Thanks

PaddyB

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erwin
Aspiring Contributor
584 Views
Message 22 of 28

Re: Unresolved complaint with BT - is it possible for my neighbour to get BT Infinity and I can't?

Hi PaddyB,

Thanks for getting in touch - the Contact the Mods link is not working this evening - there's a message saying that the email service is being upgraded. I'll try again tomorrow.

 

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erwin
Aspiring Contributor
560 Views
Message 23 of 28

Re: Unresolved complaint with BT - is it possible for my neighbour to get BT Infinity and I can't?

Hi @PaddyB,

Just to let you know I still can't get in touch with you as the link is still saying that email is being upgraded. Will the link work soon?

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pippincp
Sage
555 Views
Message 24 of 28

Re: Unresolved complaint with BT - is it possible for my neighbour to get BT Infinity and I can't?

It is hoped so.

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erwin
Aspiring Contributor
533 Views
Message 25 of 28

Re: Unresolved complaint with BT - is it possible for my neighbour to get BT Infinity and I can't?

Hi @PaddyB,

Is there any other way I can contact you? I tried the Contact the Mods link again today and it is still not working today.

 

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gg30340
Distinguished Sage
Distinguished Sage
522 Views
Message 26 of 28

Re: Unresolved complaint with BT - is it possible for my neighbour to get BT Infinity and I can't?

I have asked the moderator to update you regarding the contact link.

JohnC2
Moderator
Moderator
503 Views
Message 27 of 28

Re: Unresolved complaint with BT - is it possible for my neighbour to get BT Infinity and I can't?

Hi @erwin Sorry that you have been unable to get in touch with us due to the fault with our link. 

Would you please send your details in the meantime and we will be able to help you with your Infinity query. Please include your account number, phone number and url of this thread along with a brief outline of the query and a number we can contact you on during the day. 

Thanks
John

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erwin
Aspiring Contributor
488 Views
Message 28 of 28

Re: Unresolved complaint with BT - is it possible for my neighbour to get BT Infinity and I can't?

Hi @JohnC2,

I have PM'ed SeanD as requested, with details requested. I look forward to hearing from you.

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