Unresolved fault

[vivdoussy]

Several rural properties along one lane just outside Storrington RH20 2EW have experienced a broadband outage for over 2 weeks now since 7th August. No-one seems to be able to find out the location or nature of the fault. BT keep saying the fault is known and will be repaired within 2 days but nothing ever materialises. Where can we get answers please? 

[chrisjp]

The only way you can try to get answers is to keep pestering BT. This is a customer to customer forum so we have no more knowledge of the issue than you do - and most likely less.

[WSH]

If you put the first half of your phone number in here:

https://status.zen.co.uk/broadband/

it will tell you if Openreach have a fault logged.

(If you don't have a phone, just entering the area code may be enough).