My Infitiny connection is drivign me crazy. I have the 75 mbps contract and according to BT I should have had around 68 Mbs/ 10 Mbs of connection at my address. The connection was activated on the 25th of July and since have been around 30-33Mbps/4-5Mbps. I diligently waited for the 3 days, but nothing happend - it is still slower than expected and quite unstable. And THAT is really making me mad - it drops on an average 5-6 times per day. I have contacted BT support via the chat. It was one time kind of experience - the chat was disconnecting every 30 seconds and the support agent was asking me the same questions over and over, and over again for something like 40 minutes. I took a print of the chat as a PDF, because it would have been just hilarious if it wasn't really important for me to have a stable connection - I'm working often from home and I'm unable to have a single Lync/Skype session, not to speak of any virtual meeting session. Now the fault tracker is indicating a BT Retail Servers fault (whatever that means!) and no way to follow up or to see the development of the story. So I'm lost. Shall I cancel my service with BT?
was this a self install or engineer? if self instal are you conencted to test socket with a new filter?
can you go to hub manager then troubleshooting then helpdesk and post stats
can you enter your phoner number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
It's a self-install, on a test socket, no filter (I haven\t been provided with such)
1. Product Name: HomeHub5 2. Serial number: +076284+1513000227 3. Firmware version: v0.07.03.0814-BT (Type B) Last updated [Unknown] 4. Board version: 01 5. VDSL uptime: 0 days, 00:02:47 6. Data Rate: 7265 / 33568 7. Maximum Data Rate: 7394 / 39161 8. Noise Margin: 3.1 / 6.5 9. Line Attenuation: 0.0 / 20.2 10. Signal Attenuation: 0.0 / 0.0 11. Data sent/received: 1.0 MB / 3.6 MB 12. Broadband username: firstname.lastname@example.org 13. BT Wi-fi: No 14. 2.4GHz wireless network/SSID: SUNFLOWER 15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s)) 16. 2.4GHz wireless security: WPA2 Only (Recommended) 17. 2.4GHz wireless channel: Automatic (Smart Wireless) 18. 5GHz wireless network/SSID: SUNFLOWER 19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 20. 5GHz wireless security: WPA2 Only (Recommended) 21. 5GHz wireless channel: Automatic (Smart Wireless) 22. Firewall: Default 23. MAC Address: 5c:dc:96:03:61:2f 24. Software variant: - 25. Boot loader: 0.5.0-BT (Tue Jun 17 18:52:56 2014)
Telephone Number ************ on Exchange SPENCERS WOOD is served by Cabinet 1
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
|FTTC Range A (Clean)||68.6||50.3||20||14.1||--||Available|
|FTTC Range B (Impacted)||59.7||33||19.9||8.9||--||Available|
|WBC ADSL 2+||Up to 3.5||--||2 to 6||Available|
|WBC ADSL 2+ Annex M||Up to 3.5||Up to 0.5||2 to 6||Available|
|ADSL Max||Up to 2.5||--||1.5 to 3.5||Available|
|WBC Fixed Rate||1||--||--||Available|
|FTTP on Demand||330||30||--||Available|
sorry but are you using the test socket as shown here
you need to use a filter unless your socket looks like this
your estimated speed is anything between 68/50mb according to the checker
sorry do you mean the test socket shown in top pic? if so are you using a filter?
you should be using a filter which you probably got with the hub without the fillter any incoming calls whether phone attached or not will drop your broadband connection
I'm sligtly confused. You said, I'm quoting "you need to use a filter unless your socket looks like this". My socket looks like this. So I still need to use a filter? And no, there was no filter provided with the hub.
if your socket looks like my top pick with test socket then you need a filter when using the test socket if your socket looks like my bottom pic with 2 sockets - adsl/vdsl and phone - then using the top socket you do not need a filter as it is built in