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Moderator
Moderator
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Message 11 of 16

Re: Unusually slow upload

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That's great to hear.

@RobbieMac will be in the office on Tuesday if you need him to follow up with you.

Thanks

DanielS

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lewiswalsh
Beginner
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Message 12 of 16

Re: Unusually slow upload

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Checked this morning, just in case, and I'm now getting 44 down and 9 up. Very happy. Thanks to everyone who helped me out with this.

There are clearly a lot of very competant and helpful folk at BT, but their first layer of support basically told me 'tough luck' on three separate occasions. Don't stand for this.

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Distinguished Sage
Distinguished Sage
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Message 13 of 16

Re: Unusually slow upload

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that is a lot better than initially



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Moderator
Moderator
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Message 14 of 16

Re: Unusually slow upload

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Hi @lewiswalsh

Thanks for posting back!

It was me that called and made the change for you at the end of last week.  I'm really pleased that you're seeing an improvement.

Just to confirm, when you were reconnected the profile was set up as 40/2 as the guys have confirmed on this thread.  I changed the profile from 40/2 to 55/10 which is why you're seeing the faster speed.

I'm sorry that your contract was cancelled in the first place, that shouldn't have happened.  Are you happy with your broadband speed and for me to go ahead and close everything off from here?

Post back and let me know please.

Cheers,

Robbie

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lewiswalsh
Beginner
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Message 15 of 16

Re: Unusually slow upload

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Hi @RobbieMac, yes please close this. Very happy. Thanks for everything.
Moderator
Moderator
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Message 16 of 16

Re: Unusually slow upload

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You're welcome @lewiswalsh

Glad I could help out.  Enjoy the rest of your day.

Cheers,

Robbie

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