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sm27650
Aspiring Contributor
788 Views
Message 11 of 20

Re: Upgrade from Fibre 250 to Fibre 900

Did you need an engineer visit to upgrade? Called the contact centre and told I need an engineer visit to move from 250 to 900 ?! Thx

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pippincp
Sage
769 Views
Message 12 of 20

Re: Upgrade from Fibre 250 to Fibre 900

@sm27650  That is incorrect. If you have FTTP then it is just a matter of a software update. Call the FTTP team 0800 587 4787

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sm27650
Aspiring Contributor
761 Views
Message 13 of 20

Re: Upgrade from Fibre 250 to Fibre 900

That's what I thought, but I've since called the team and move to Fibre 900 tomorrow.

At the time they said it needed an engineer visit (even when questioned as I was on Fibre 250) and they were on hold due to COVID and coming into peoples homes.

Wonder if it was just a delay tactic...

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pippincp
Sage
750 Views
Message 14 of 20

Re: Upgrade from Fibre 250 to Fibre 900

There was a priod where due to the covid situation all FTTP upgrades, installs etc were halted. They are now past that.

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DazMan316
Aspiring Contributor
706 Views
Message 15 of 20

Re: Upgrade from Fibre 250 to Fibre 900

Hi, I did not need an engineer as the work was already completed.

Took 2 days for the upgrade to take effect, completely seamless.

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glennbentley
Contributor
660 Views
Message 16 of 20

Re: Upgrade from Fibre 250 to Fibre 900

If you're on a FTTP(H) connection then you can receive the up to 900mb package.  I pay £42 for Fibre 100 with Halo 1 (speeds up to 150mb, confusingly named package).

I have 2 kids who use the wifi with 2 xboxes running and my wife usually on Netflix at the same time.

The Fibre 100 package is more than enough for this, so i'm at at loss for why anyone actually needs speeds up to 500 or 900!  Obviously the upload speeds increase with the packages but this may not be an advantage to all, but some it will be.

It would cost me another £10 for Fibre 500 and £20 for Fibre 900.

I really couldn't justify £52/£62 a month for broadband

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glennbentley
Contributor
656 Views
Message 17 of 20

Re: Upgrade from Fibre 250 to Fibre 900

If you're on a FTTP(H) connection then you can receive the up to 900mb package. I pay £42 for Fibre 100 with Halo 1 (speeds up to 150mb, confusingly named package).

I have 2 kids who use the wifi with 2 xboxes running and my wife usually on Netflix at the same time.

The Fibre 100 package is more than enough for this, so i'm at at loss for why anyone actually needs speeds up to 500 or 900! Obviously the upload speeds increase with the packages but this may not be an advantage to all, but some it will be.

It would cost me another £10 for Fibre 500 and £20 for Fibre 900.

I really couldn't justify £52/£62 a month for broadband
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Alansmithee
Aspiring Contributor
648 Views
Message 18 of 20

Re: Upgrade from Fibre 250 to Fibre 900

o i'm at at loss for why anyone actually needs speeds up to 500 or 900!  Obviously the upload speeds increase with the packages but this may not be an advantage to all, but some it will be.

 

As you note for many of us - it's about the upload speed - I don't need 900mb down but WFH and large work files means that the Fibre 900 makes perfect sense to me.

sm27650
Aspiring Contributor
637 Views
Message 19 of 20

Re: Upgrade from Fibre 250 to Fibre 900

Ditto, if you could choose your own package (at a reasonable cost); i'd happily forego the higher download speeds for say a 100/100 service.

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DazMan316
Aspiring Contributor
591 Views
Message 20 of 20

Re: Upgrade from Fibre 250 to Fibre 900

With regard to the speed requirements, I personally need the fastest speed possible. (I upgraded from BT 250 to 900 for £10 extra - worth it in my opinion) - I did ask if I could switch over to the 500 package, but that was not possible.

We have 3 game consoles, and a gaming PC all using PS Now, Xbox PC Game Pass etc. - the kids are constantly downloading / streaming games and playing online or they are watching stuff via YouTube, Disnet+, or Netflix sometimes at the same time as they play games,  We stream almost everything now in HD/4K. (4K when watching movies or documentaries) 

The main speed benefit is to be able to work from home without the interruptions from those above. I'm an IT professional and the extra speed is essential to work from home.

I have gone from a pathetic 1.5mbps standard connection to a 15mbps connection with fibre (FTTC) within the last 10 years, once FTTP was available I jumped at the chance to get it installed. Very happy now indeed - Thanks BT!!

Previously these types of connections speeds were hundreds of pounds a month, so I'm quite surprised they have come down so much for the consumer.  It would be nice if one day you can get a 1Gbps connection for $20 USD like in South Korea. 😉

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