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tarbat
Aspiring Expert
518 Views
Message 1 of 35

Upgrade from Superfast Fibre 2 to Ultrafast Fibre 100

Hi, I recently switched to BT, taking their FTTP product - Superfast Fibre 2.

Now that I'm with BT, I see that their Ultrafast Fibre 100 is the same price that I'm paying, but is twice the speed. So I tried to UPGRADE. Logged into My BT, selected My Products, and used the UPGRADE button on my broadband product.

But all I ever get is a message "You've already got our top broadband and TV products. We can’t beat that, so we don’t have any personalised deals for you here at the moment. We hope you're enjoying being online with BT." Same happens if I try to add BT TV, or BT Sport, etc.

If I logout of My BT, and just check my phone numbers & address, Ultrafast Fibre 100 and 250 are both available.

So, how do I tell the My BT page that I don't have their "top broadband and TV products"?

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34 REPLIES 34
Sage
Sage
509 Views
Message 2 of 35

Re: Upgrade from Superfast Fibre 2 to Ultrafast Fibre 100

Give the FTTP team a ring on 0800 587 4787.

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tarbat
Aspiring Expert
505 Views
Message 3 of 35

Re: Upgrade from Superfast Fibre 2 to Ultrafast Fibre 100

I already talked to them a few days ago. They told me that once my service went live I should go online and use My BT to upgrade. Was that not correct?

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Sage
Sage
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Message 4 of 35

Re: Upgrade from Superfast Fibre 2 to Ultrafast Fibre 100

Ring them back and explain it won't let you do it. They should be able to sort you out.

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tarbat
Aspiring Expert
482 Views
Message 5 of 35

Re: Upgrade from Superfast Fibre 2 to Ultrafast Fibre 100

Okay, once our landline is working again I will.

Just tried on Chat, and I've been told that Ultrafast isn't even available at my address, which is weird since we currently have FTTP service with BT.

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Distinguished Sage
Distinguished Sage
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Message 6 of 35

Re: Upgrade from Superfast Fibre 2 to Ultrafast Fibre 100

enter your phone number and post results  remember delete number  https://www.dslchecker.bt.com/adsl/adslchecker.welcome



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tarbat
Aspiring Expert
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Message 7 of 35

Re: Upgrade from Superfast Fibre 2 to Ultrafast Fibre 100

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tarbat
Aspiring Expert
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Message 8 of 35

Re: Upgrade from Superfast Fibre 2 to Ultrafast Fibre 100


@imjollywrote:

enter your phone number and post results  remember delete number  https://www.dslchecker.bt.com/adsl/adslchecker.welcome


So I did this, but what does this tell you?

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Sage
Sage
390 Views
Message 9 of 35

Re: Upgrade from Superfast Fibre 2 to Ultrafast Fibre 100

It tells us you can get Ultrafast.

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tarbat
Aspiring Expert
384 Views
Message 10 of 35

Re: Upgrade from Superfast Fibre 2 to Ultrafast Fibre 100

I already know I should be able to get Ultrafast, given that I’m already on a FTTP product. So why do BT say I can’t? I spoke to someone called Gavin yesterday, and he confirmed that I can’t upgrade to Ultrafast. Why would that be? Is there some reason why I can’t move from the 80/20 FTTP service to the 150/30 FTTP service?

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