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robjo
Contributor
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Message 1 of 7

Upgrade to Full Fibre 500

Just upgraded last week from Full Fibre 100 to 500 last week. The upload has changed to 70 however the download speed has stayed 150. Tried BT app speed test and says issue. Any advice would be great.

Rob

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6 REPLIES 6
Shrubbfamily123
Contributor
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Message 2 of 7

Re: Upgrade to Full Fibre 500

Have you tried turning ONT off for few minutes then back on. 

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robjo
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Message 3 of 7

Re: Upgrade to Full Fibre 500

Yep have tried to power off the ONT and the hub. Gives same results 

 

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Shrubbfamily123
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Message 4 of 7

Re: Upgrade to Full Fibre 500

I guess you need to contact the FTTP Team report as speed fault. 

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Keith_Beddoe
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Message 5 of 7

Re: Upgrade to Full Fibre 500

@robjo 

Are you measuring the speed with a computer which has a 1Gb network card, and is directly connected to the home hub, using a Cat6 Ethernet cable?

If you are using a wireless connection, then you will not get the full speed.

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robjo
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Message 6 of 7

Re: Upgrade to Full Fibre 500

Hi Keith,

thanks for that the speed is there on cat5 cable. Just the Wi-Fi clocks out on 150, always thought new iPhone could go faster then that on 5ghz

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Keith_Beddoe
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Message 7 of 7

Re: Upgrade to Full Fibre 500

@robjo 

This is a copy of an older post from a moderator, which may help.

"I think for the first time ever we are in a situation whereby the speed you can now get through Full Fibre outperforms the capabilities of many devices.  

The Smart hub 2 does not come with Wi-Fi 6 but this is something we are looking to include in our next generation of Hub.  I don't have any info as to when we will launch a new router by Wi-Fi 6 will bring some improvement.

As an example of what I mean in terms of devices not being able to support the full breadth of speed available on Full Fibre 900, take a look at the table below.  This is just for a couple of Apple Smart Phones and Tablets along with  popular Samsung models,

 

Apple (Smartphones) Dualband (2.4 & 5Ghz) Theoretical Max speed on 2.4Ghz connection Theoretical Max speed on 5Ghz connection
IPHONE SE Yes 60mbps 300mbps
IPHONE SE 2020 Yes 135mbps

600mbps

 

Samsung (Smartphones) Dualband (2.4 & 5Ghz) Theoretical Max speed on 2.4Ghz connection Theoretical Max speed on 5Ghz connection
galaxy-s10e Yes 135mbps 600mbps
galaxy-s10-5g Yes 135mbps 600mbps

 

Apple (Tablets) Dualband (2.4 & 5Ghz) Theoretical Max speed on 2.4Ghz connection Theoretical Max speed on 5Ghz connection
IPAD pro 3rd gen (Nov 2018) Yes 135mbps 600mbps
IPAD pro 4th gen (March 2020) Yes 135mbps 600mbps

 

Samsung (Tablet) Dualband (2.4 & 5Ghz) Theoretical Max speed on 2.4Ghz connection Theoretical Max speed on 5Ghz connection
galaxy-tab-s5e Yes 100mbps 300mbps
galaxy-tab-s6 Yes 60mbps 600mbps

 

Ethernet should ensure you get the maximum possible speed but I also appreciate that connecting this way is not always possible."

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