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mac769
Beginner
187 Views
Message 1 of 4

Upgrade to Infinity 1 connection problem

Hi,last Wednesday 25.01 I received new smart hub and connect to master socket with existing broadband speed up to 17 mb and after few minutes everything was ok , next day 26.01 at evening should start new contract with speed up to 52 mb and minimum 40 mb about 7pm my smart hub start flashing orange next constant orange and finally constant green with no connection to internet and every half hour still is the same flashing orange ,constant orange and constant green .I contact with CS but no help , as well I report problem with broadband connection but still is the same.Any suggestion?
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3 REPLIES 3
Sage
Sage
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Message 2 of 4

Re: Upgrade to Infinity 1 connection problem

Try a pinhole reset of (NotSo)Smart Hub. Were you on ADSL before upgrade? Which HH did you have?

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mac769
Beginner
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Message 3 of 4

Re: Upgrade to Infinity 1 connection problem

I tried once but no help ,I was one year with bt standard broadband up to 17mb and everything was ok ,I had HH 4.0 type A
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mac769
Beginner
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Message 4 of 4

Re: Upgrade to Infinity 1 connection problem

Small update bt engineer will come to check on Friday as well I tried to swap hh4 instead smart hub but the same problem.
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