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Jackie1970
Aspiring Contributor
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Message 1 of 8

Upgrade to Infinity Problem

Hi all,

 

Just before Christmas I put in an order to upgrade our connection from ADSL to Infinity.

I think something has gone awry as we are still waiting and I wonder if someone here may look for me as the support lines are closed by the time I get home from work

 

Thanks in advance

 

Jackie

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7 REPLIES 7
Distinguished Sage
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Message 2 of 8

Re: Upgrade to Infinity Problem

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

we can then advise you further
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Distinguished Sage
Distinguished Sage
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Message 3 of 8

Re: Upgrade to Infinity Problem

if you check your order is it pending or been cancelled?

 

if cancelled then phone the options team who are uk based and they will help you 0800800030



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Jackie1970
Aspiring Contributor
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Message 4 of 8

Re: Upgrade to Infinity Problem

avail.jpg

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Jackie1970
Aspiring Contributor
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Message 5 of 8

Re: Upgrade to Infinity Problem

avail2.jpg

 

Hope this is what you meant, it is a bit of confusion !!

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Jackie1970
Aspiring Contributor
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Message 6 of 8

Re: Upgrade to Infinity Problem

avail3.jpg

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Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Upgrade to Infinity Problem

So looks like order failed   was there anything in notes to dslchecker about cabinet full or no capacity at present?

 

If nothing in notes then use the potions team who will help  0800800030 



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Jackie1970
Aspiring Contributor
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Message 8 of 8

Re: Upgrade to Infinity Problem

Theres nothing like that so ill give them a ring, thanks
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