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simonj5
Beginner
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Message 1 of 3

Upgrade to Ultrafast Fibre 2 Plus Slowed Down Connection

I recently upgraded to Ultrafast Fibre 2 Plus. I have FTTP and have, until now, been getting a pleasant 201Mbs but I'm now getting 'only' 100Mbs against the 'hoped' for 300Mbs (from the email that I received when I changed).

These figures are not ones that I've grabbed out of thin air but as measured by one of the 'Sam Knows' boxes that I've run for many years since I switched to FTTP.

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The advisor I was speaking to mentioned something about a needing a new hub but that would explain why I couldn't get more than 200Mbs not why I've dropped to 102Mbs.

Any ideas? Is this a fault?

Thanks.

Simon

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Upgrade to Ultrafast Fibre 2 Plus Slowed Down Connection

all problems with FTTP are dealt with by FTTP team 08005874787



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simonj5
Beginner
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Message 3 of 3

Re: Upgrade to Ultrafast Fibre 2 Plus Slowed Down Connection

Thanks, I'll give them a call.

 

Simon

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