To date fibre has not been available to me and I currently have a copper connection with top speeds (on a really good day) of 3Mb and a Stay Fast guarantee of 1Mb, with regular drops in service, for which we are paying nearly £30. The house is on a country road (with fibre running underneath it) just over a mile from the cabinet.
In January I received a letter from BT advising that they would be upgrading my service to fibre broadband at no extra cost. No speed or completion estimates were given. I would be contacted when they had switched me over. I have heard nothing since and when I phoned the enquiry number given in the letter, the BT rep didn't seem to know what I was talking about.
My current contract expires on 22 July and I have just received 'personalised' broadband renewal offers, all of which involve fibre and all of which cost more than I am paying now. They range from £33.36 for something called Fibre 2 to £61.99(!) for 'Fibre with Halo 1 and complete wi-fi'. In all cases the speeds on offer are the same, ie a Stay Fast Guarantee of an unimpressive 4Mb.
As I have failed to speak to anyone at BT to help clear up this confusion, I would be very grateful if anyone can help shed light on this.
