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Distinguished Sage
Distinguished Sage
242 Views
Message 11 of 15

Re: Upgraded from Copper to copper and fibre. Speed halved!

If you were getting 8-10Mbps on ADSL (normal) broadband why did you go to the extra expense of VDSL (Infinity) to get an estimated 7-13Mbps? Even if you got the maximum of 13Mbps it would not in my opinion be worth the expense and as it now appears, the problem of changing for 3Mbps. 

Smiler1
Aspiring Contributor
231 Views
Message 12 of 15

Re: Upgraded from Copper to copper and fibre. Speed halved!

I don't have any other sockets. The master socket I have is one of the new open reach ones with the filter built in. Do you suggest taking off the faceplate and plugging a filter directly into the test socket??
0 Ratings
SuperSajuuk
Aspiring Expert
227 Views
Message 13 of 15

Re: Upgraded from Copper to copper and fibre. Speed halved!

@Smiler1 Yes, the test socket is located behind the master socket faceplate. That's what @imjolly showed in the picture.
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Smiler1
Aspiring Contributor
204 Views
Message 14 of 15

Re: Upgraded from Copper to copper and fibre. Speed halved!

Hi, I was working on the proviso that as I was supposed to be getter no a max of 7mb on copper but was achieving 8-10 the same might work for the upgrade. Oh well live and learn. I don't have that master socket I have this one.  

 

image.jpeg

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sja681
Contributor
179 Views
Message 15 of 15

Re: Upgraded from Copper to copper and fibre. Speed halved!

@Smiler1

 

You have essentially the same socket @imjolly showed (at least the back of it) with an Openreach Mk3 SSFP (Service Specific Face Plate) on it to which is connected your VDSL lead. If you unscrew the 2 screws the bottom panel with the phone lead (and any extensions) will come off. You can then remove the Mk3 SSFP which plugs into the NTE5a revealing the test socket inside.

 

mvT-27Llr54mUX_mLPEcWMQ.jpg

 

The image on the right is like @imjolly 's. The Mk3 SSFP plugs into the test socket then the phone socket (with any extensions) is screwed back on. That's why your socket looks "3 deep". Back Box, NTE5a then SSFP. The guys need you to connect your modem to the test socket with a microfilter and post the results to see if they're any different.

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