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Mattfox14
Aspiring Contributor
816 Views
Message 1 of 12

Upgraded to 52Mb and now getting slower then previous speed.

I upgraded my BT Infinity 1 to the new 52meg speeds and recontracted as I didn't plan on leaving BT and I was getting around 37Mbps+ I thought its worth it. Since I have been upgraded I am now only getting about 30Mbps, what has gone wrong? I've not moved my HH5 or any of the cables.

 

Thanks.

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11 REPLIES 11
Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: Upgraded to 52Mb and now getting slower then previous speed.

Post the stats from troubleshooting then helpdesk



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Mattfox14
Aspiring Contributor
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Message 3 of 12

Re: Upgraded to 52Mb and now getting slower then previous speed.

helpdesk.png

 

thank you.

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Distinguished Sage
Distinguished Sage
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Message 4 of 12

Re: Upgraded to 52Mb and now getting slower then previous speed.

Are you using a modem?

 

can you run btspeedtester and when first test completes then run diagnostic test and post results. 

btspeedtester



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Distinguished Sage
Distinguished Sage
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Message 5 of 12

Re: Upgraded to 52Mb and now getting slower then previous speed.

Upgrading will have caused a DLM reset to be applied to your line and may have removed G.Inp. Give it a few days to see if it gets re-applied.

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MagnumProject
Beginner
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Message 6 of 12

Re: Upgraded to 52Mb and now getting slower then previous speed.

I have exactly the same issue as you so hoping you find an answer!  Will leave it a few days and check again as suggested in Licquorice's post.

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Distinguished Sage
Distinguished Sage
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Message 7 of 12

Re: Upgraded to 52Mb and now getting slower then previous speed.

@MagnumProject

 

You would be better tarting your own thread and post your router stats unless you also use a locked modem



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Fstbloke72
Aspiring Contributor
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Message 8 of 12

Re: Upgraded to 52Mb and now getting slower then previous speed.

I'm having exactly the same problem. What a joke,  no wonder they get us to sign a new contract when 'upgrading'. I Should  have stayed with Virgin Media. 

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Distinguished Sage
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Message 9 of 12

Re: Upgraded to 52Mb and now getting slower then previous speed.

Start your own thread and maybe we can help
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Chris-S1S
Contributor
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Message 10 of 12

Re: Upgraded to 52Mb and now getting slower then previous speed.

Same here

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