No reason why you shouldn't be able to order according to that. Place an order and see what happens.
Try options team 0800800030
Thank you, I will be doing this as when I go to my account it says I should. Should I do it now or wait for monday? I dont want to sit without internet over the weekend.
Nobody will be doing anything for several days/weeks, so place the order at your convenience.
The changeover should only take minutes in any case.
Could be an issue with cable routing records, as its happened again.
Is your phone line working?
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.