Thanks for your post and welcome back!
Sorry that your upgrade order hasn't completed yet. Have a word with our >> Order live chat team << and let me know how you get on chatting with them.
We've been having some problems today so if you're having difficulty getting through please try again tomorrow. We are on here if you need us
Hi @RobbieMac, I am still unable to get through to live chat and I haven't been home until today. I've been trying on my phone the last two days and been trying on my computer the last hour but no luck.
@ZomBieZA Sorry about that, if you would like the mod team to take a look please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.