cancel
Showing results for 
Search instead for 
Did you mean: 
ZomBieZA
Contributor
302 Views
Message 11 of 38

Re: Upgraded to BT Fibre, order is still open and nothing has changed.

Sent, was on phone and the man said engineer hasn't updated the fault to completed but he did add notes.
0 Ratings
Reply
Community Manager
Community Manager
282 Views
Message 12 of 38

Re: Upgraded to BT Fibre, order is still open and nothing has changed.

@ZomBieZA good speaking with you there. Good to hear that your service is back up now on an ADSL connection, please post back if there's anything else we can help with in the future.

Thanks

Community ModeratorStephanie
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
Reply
ZomBieZA
Contributor
257 Views
Message 13 of 38

Re: Upgraded to BT Fibre, order is still open and nothing has changed.

Thank you, sorry for late reply.

I hope I will be able to get Fibre in the near future as this has been the issue for almost a full year, hopefully they fix this issue sooner than later.

Telephone Shows: Exchange name: Glasgow Paisley
Exchange status: Fibre enabled
Cabinet number: -
Technology: FTTC

And my address shows: Exchange name: Glasgow Paisley
Exchange status: Fibre enabled
Cabinet number: 132
Technology: FTTC

BT Saying I can get fibre, Openreach saying I can't

0 Ratings
Reply
Distinguished Guru
Distinguished Guru
244 Views
Message 14 of 38

Re: Upgraded to BT Fibre, order is still open and nothing has changed.

BT are only saying what Openreach tell them. The database used is Openreaches.

0 Ratings
Reply
ZomBieZA
Contributor
186 Views
Message 15 of 38

Re: Upgraded to BT Fibre, order is still open and nothing has changed.

Can I get fibre yet? Address issues.
Hi there,

Ever since I moved to this address I have had issues with getting fibre.

BT says I can get fibre on my address on 59/1, but then when I choose Flat 0/1 59 which is also me, I can't get fibre.

I've tried to upgrade twice and both times wasn't successful.

When I login to my BT now too, at my account it is asking me to 'update' as you are changing all customers to fibre.
0 Ratings
Reply
Moderator
Moderator
148 Views
Message 16 of 38

Re: Upgraded to BT Fibre, order is still open and nothing has changed.

Hi @ZomBieZA  Sorry you are having a problem still getting fibre. What does Openreach where and when show when you input your phone number?

Also you mention your flat number in 2 different formats. It should only be one and that should be the format used by Royal Mail If you can check that out and use the the format they have you should be able to place your order as long as fibre is available. Let me know how you get on.

Cheers
John             


Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
ZomBieZA
Contributor
139 Views
Message 17 of 38

Re: Upgraded to BT Fibre, order is still open and nothing has changed.

Hi,
Openreach shows with my telephone number:
Exchange name: Glasgow Paisley
Exchange status: Fibre enabled
Cabinet number: 132
Technology: FTTC

BT says I can get fibre yes, though it has said I can get fibre even when I upgraded and they said I couldn't get fibre. This is with the address from Royal Mail.

I have 2 different Master Sockets in my house, both right next to each other (They say the one I am on is a E/O line and the other is fibre maybe?)
0 Ratings
Reply
Moderator
Moderator
128 Views
Message 18 of 38

Re: Upgraded to BT Fibre, order is still open and nothing has changed.

@ZomBieZA  It looks like the line for the telephone number you put in the where and when is not an EO line as it has a cabinet number. You should be able to order fibre on it. When did you last place an order?

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
ZomBieZA
Contributor
125 Views
Message 19 of 38

Re: Upgraded to BT Fibre, order is still open and nothing has changed.

Last Order was Fri 23 Nov 2018.

I emailed Openreach and they said
"Your line is connected directly to the local exchange and isn't routed through one of our roadside cabinets. We call these exchange only (EO) lines.
I'm afraid that for now, we don't have any plans to upgrade the EO lines in your area."

Though again I think they checked Flat 0/1 59 which Where and When shows no fibre.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
117 Views
Message 20 of 38

Re: Upgraded to BT Fibre, order is still open and nothing has changed.

What does this checker show when you enter your phone number? Post screenshot but edit out phone number before posting.

0 Ratings
Reply