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ZomBieZA
Contributor
103 Views
Message 11 of 14

Re: Upgraded to BT Fibre, order is still open and nothing has changed.

Sent, was on phone and the man said engineer hasn't updated the fault to completed but he did add notes.
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Community Manager
Community Manager
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Message 12 of 14

Re: Upgraded to BT Fibre, order is still open and nothing has changed.

@ZomBieZA good speaking with you there. Good to hear that your service is back up now on an ADSL connection, please post back if there's anything else we can help with in the future.

Thanks

Community ModeratorStephanie
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ZomBieZA
Contributor
58 Views
Message 13 of 14

Re: Upgraded to BT Fibre, order is still open and nothing has changed.

Thank you, sorry for late reply.

I hope I will be able to get Fibre in the near future as this has been the issue for almost a full year, hopefully they fix this issue sooner than later.

Telephone Shows: Exchange name: Glasgow Paisley
Exchange status: Fibre enabled
Cabinet number: -
Technology: FTTC

And my address shows: Exchange name: Glasgow Paisley
Exchange status: Fibre enabled
Cabinet number: 132
Technology: FTTC

BT Saying I can get fibre, Openreach saying I can't

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Distinguished Guru
Distinguished Guru
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Message 14 of 14

Re: Upgraded to BT Fibre, order is still open and nothing has changed.

BT are only saying what Openreach tell them. The database used is Openreaches.

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