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L90P
Aspiring Contributor
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Message 1 of 7

Upgraded to Complete Wifi Smart Hub 2 and got slower speeds.

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Hello

I recently upgraded to Complete Wifi for an extra £5 a month due to wanting to increase my Wifi coverage. I'm currently a Superfast Fibre Plus customer, I've been with BT for around 2 years.

I got the Smart Hub 2 and Disc on the 23rd of May, changed it over from my previous Smart hub and the speeds seemed fine 74 download and 19 upload with 6 ping with the new hub. I had more jitter than i used to on the speed tests so i thought restarting the hub a few times would solve it, after doing so my speeds decreased and my ping went up, 67-69 download and 16-18 upload with 13 ping.

I've had numerous Live chat conversations where they say nothing is wrong and I'm within the  guaranteed download range but clearly something is wrong or has changed because i was getting the previous speeds for 2 years without a problem. My line has been stable and up for 10 days now and nothing has changed or increased since the 23rd of May, I'm wondering if DLM has caused this and if my line is banded?

Any help would be appreciated as I'm stumped what to do. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Upgraded to Complete Wifi Smart Hub 2 and got slower speeds.

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post stats from your hub  advanced settings then technical log information

enter your phone number and post results  delete number but leave exchange and cab  https://www.dslchecker.bt.com/adsl/adslchecker.welcome

your resets will certainly not helped your conenction and could be cause of the drop in speed



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L90P
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Message 3 of 7

Re: Upgraded to Complete Wifi Smart Hub 2 and got slower speeds.

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Ok thank you for the quick reply, I've uploaded the details below.
 
Product code:Smart Hub 2
Serial number:+091298+1851015421
Firmware version:v0.12.02.11078-BT
Firmware updated:Thu May 23 10:10:12 2019
Board version:R01
GUI version:1.53a 29_08_2018
DSL uptime:10 days,16 Hours52 Mins55 Secs
Data rate:20 Mbps / 74.222 Mbps
Maximum data rate:24.299 Mbps / 90.026 Mbps
Noise margin:6.8 / 6.1
Line attenuation:4.7 / 15.5
Signal attenuation:4.7 / 19.9
VLAN id:101
Upstream error control:Off
Downstream error control:Off
Data sent / received:11.8 GB Uploaded / 190.3 GB Downloaded
Broadband username:01708@btinternet.com
BT Wi-fi:Activated
2.4 GHz wireless network name:BT-6GA223
2.4 GHz wireless channel:Smart (Channel11)
5 GHz wireless network name:BT-6GA223
5 GHz wireless channel:Smart (Channel36)
Wireless security:WPA2 (Recommended)
Wireless mode:Mode 1
Firewall:On
MAC address:44:FE:3B:EA:59:90
Software variant:-
Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)
 
 
Annotation 2019-06-05 121533.png
 
 
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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Upgraded to Complete Wifi Smart Hub 2 and got slower speeds.

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from your stats you have a 74/20mb connection and well within your estimated range  as cab is ECI there is currently no G.INP boost

there is no guarantee on download speed



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Sage
Sage
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Message 5 of 7

Re: Upgraded to Complete Wifi Smart Hub 2 and got slower speeds.

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Looks like you've sucessfully fooled DLM into thinking you have a problem with your restarts.

Keep a stable connection and your speed should return.

L90P
Aspiring Contributor
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Message 6 of 7

Re: Upgraded to Complete Wifi Smart Hub 2 and got slower speeds.

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Ok thank you all very much for your reply's and help.

I'll wait it out and see if it goes back to the normal speeds as before. I know it all varies but any rough idea how long it may take to see an increase? 

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Distinguished Sage
Distinguished Sage
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Message 7 of 7

Re: Upgraded to Complete Wifi Smart Hub 2 and got slower speeds.

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could be 10/14 days but could easily be longer  just maintain connection with no resets



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