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davemul1
Beginner
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Message 1 of 8

Upgraded to "Superfast Fibre 1" this AM and speed dropped to 2.5mbps!

 Hi all.  Briefly....

Had standard ADSL rural broadband for the past 8 years. Always been about 5-6meg (apart from about 3 months ago where our speed doubled! bizarre... but recently went back to normal.. what was THAT about?)

 

anyway, checked recently and we are able to get "superfast fibre" so we upgraded, new smart hub arrived a few days ago and our new broadband connection went live this AM

 

Speed tested and I was greeted with 2 MBPS! 

 

Upload speeds have gone up but the download speed has dropped by 2 thirds... WTF?!

 

All was fine last night. 100% since the switch over this am. I am fuming

 

Can anyone advise? is there usually a problem going from adsl copper to this new superfast (!) fibre 1? 

 

All wiring is fine in the house, do I need an engineer to visit? I absolutely cannot deal with the india based tech call centres! I repeat the same thing 10 times and nothing EVER gets resolved.

 

Can anyone help direct me to get an engineer out? this is totally ridiculous. I keep being fobbed off with "stabilisation periods" which is utter rubbish...  ive dropped to 1/3 of my OLD speed... no stabilisation is going to sort that

 

thanks

Dave

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7 REPLIES 7
Gary_C
Contributor
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Message 2 of 8

Re: Upgraded to "Superfast Fibre 1" this AM and speed dropped to 2.5mbps!

The 'stabilisation period' may be true. the VDSL modem can take time to train to match the noise profile of the line, but it does look odd that it cant beat the adsl connection first time of asking 😞
reset the home hub a few times.
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Distinguished Sage
Distinguished Sage
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Message 3 of 8

Re: Upgraded to "Superfast Fibre 1" this AM and speed dropped to 2.5mbps!

please don't reset the hub a few time as that will make matters worse  you need to maintain a stable conenction

can you post stats from your hh6  advanced settings then technical log information

enter your phone number and post results  remember delete number  https://www.btwholesale.com/includes/adsl/main.html



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davemul1
Beginner
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Message 4 of 8

Re: Upgraded to "Superfast Fibre 1" this AM and speed dropped to 2.5mbps!

Hi, thank you  here are pastes 

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date   ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperOther Offerings     Availability Date   Premise environmentStatus

VDSL Range A (Clean)13.77.11.20.85.4AvailableAvailable-- 
VDSL Range B (Impacted)8.82.41.20.51.9AvailableAvailable-- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 10--9 to 11.5Available---- 
WBC ADSL 2+ Annex MUp to 10Up to 19 to 11.5Available---- 
ADSL MaxUp to 8--7 to 8Available---- 
WBC Fixed Rate2 ----Available---- 
Fixed Rate2 ----Available---- 
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapU      
VRIN      
NTEFaceplateN      
Last Test Date27-09-2018 

 

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davemul1
Beginner
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Message 5 of 8

Re: Upgraded to "Superfast Fibre 1" this AM and speed dropped to 2.5mbps!

Smart Hub Technical log

 

Information page

 

Product name:

BT Hub 6A

Serial number:

+084316+NQ82402943

Firmware version:

SG4B1000B540

Firmware updated:

04-Oct-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

1 Days, 8 Hours 7 Minutes 7 Seconds

Data rate:

1.05 Mbps / 3.10 Mbps

Maximum data rate:

1131 / 8302

Noise margin:

10.6 dB / 18 dB

Line attenuation:

33.7 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

93 MB Uploaded / 835 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Not active

2.4 GHz wireless network name:

BTHub6-Q8CP

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-Q8CP

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

A8:9A:93:20:E2:37

Software variant:

-

Boot loader:

9.2.0

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Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: Upgraded to "Superfast Fibre 1" this AM and speed dropped to 2.5mbps!

It would not have been worth upgrading, as your expected speed range (7.1 to 13.7mbs) is not going to be much better than you had on ADSL, if that is what you were using before.

Your maximum possible rate is only showing 8.3Mbs, which may eventually be reached.

ADSL was 9 to 11.5Mbs.

 

 

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davemul1
Beginner
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Message 7 of 8

Re: Upgraded to "Superfast Fibre 1" this AM and speed dropped to 2.5mbps!

my previous ADSL speed was 6 meg (rural property joy)

 

2 month ago my speeds almost doubled with zero input from me. 10meg then returned back to 6 again.

 

So this upgrade would be worthwhile effectively doubling my speeds which will makes things more useable for me

 

All the tech help guys say is "stabilisation 10 days etc etc"

 

Is a speed  DROP by 2 thirds really a stabalisation issue? i suspect not??

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Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: Upgraded to "Superfast Fibre 1" this AM and speed dropped to 2.5mbps!

You have to bear in mind that VDSL uses much higher frequencies than ADSL, which your line may not support.

DLM starts the speed at maximum, so if its dropped off by now, I would suspect that your line quality is not that good, perhaps there is high frequency noise pickup?

See How does DLM (Dynamic Line Management) work (Plusnet page)

Whether it will improve in time, is difficult to say, as the home hub does not report line errors.

The fact that your ADSL speed dropped, would tend to indicate poor line quality, Is there any noise on your phone calls?

VDSL does not tolerate any noise on the line.

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