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officialumey
Newbie

‎13-08-2019 5h56 - edited ‎13-08-2019 5h58

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Message 1 of 3

Upgrading to Ultrafast Fibre Plus from Superfast Fibre 2 Unlimited

Hello,

I have few questions before upgrading my current broadband package (Superfast Fibre 2 Unlimited) to Ultrafast Fibre Plus for only few extra pounds. I have been with BT for many years and I am currently using my own router (ASUS RT-AC86U) connected by an Openreach modem (Huawei HG612). I am getting decent speeds of around 74mbps download and 14mbps upload and latency is around 9ms. 

  • Does the face plate needs to be upgraded as well?
  • Are there any required physical changes? Such as, do I have to use BT's router to use 'Ultrafast Fibre Plus'?
  • Or is it just a simple order online and the speeds gets upgraded without an engineer?

Hope you can answer my questions, feel free to ask me if you need some clarifications 🙂

Thanks!

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pippincp
Sage

on ‎13-08-2019 8h21

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Message 2 of 3

Re: Upgrading to Ultrafast Fibre Plus from Superfast Fibre 2 Unlimited

Assuming Ultrafast is being delivered by G.Fast and not FTTP then to use your Asus you would need a G.Fast modem.

The Ultrafast team will answer any questions you have.0800 587 4787

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licquorice
Distinguished Sage
Distinguished Sage

on ‎13-08-2019 8h46

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Message 3 of 3

Re: Upgrading to Ultrafast Fibre Plus from Superfast Fibre 2 Unlimited

If it were to be delivered by FTTP, then a fibre cable and ONT would need to be installed which you could still connect your ASUS to.

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