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jmparpet
Beginner
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Message 1 of 3

Upload Speed issue (BT Infinity 2)

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Hi,

 

First post, so go easy on me.

 

I am experiencing a huge drop in upload speed since a few months ago.

 

My modem (not a BT modem) used to synchronise at around 20Mb/s, which was the advertised rate, or even better. However, since a few months ago it only synchronises at 4.6Mb/s (see attached).

 

Fritz

 

I have called BT customer service who told me that they cannot guarantee upload speeds.

I find it outrageous that they would not even investigate the line, since it used to connect at full speed before.

 

Is there anything I can do?

 

Cheers.

 

JM

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Upload Speed issue (BT Infinity 2)

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this looks like a fritzbox problem  https://community.bt.com/t5/BT-Infinity-Speed-Connection/BT-Infinity-2-FritzBox-7390-slow-syncing-up...



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jmparpet
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Message 3 of 3

Re: Upload Speed issue (BT Infinity 2)

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It looks like it indeed! Thanks a lot, that's very helpful!
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