First post, so go easy on me.
I am experiencing a huge drop in upload speed since a few months ago.
My modem (not a BT modem) used to synchronise at around 20Mb/s, which was the advertised rate, or even better. However, since a few months ago it only synchronises at 4.6Mb/s (see attached).
I have called BT customer service who told me that they cannot guarantee upload speeds.
I find it outrageous that they would not even investigate the line, since it used to connect at full speed before.
Is there anything I can do?
Go to Solution.
this looks like a fritzbox problem https://community.bt.com/t5/BT-Infinity-Speed-Connection/BT-Infinity-2-FritzBox-7390-slow-syncing-up...