Post stats from hh6. Advanced settings then technical log information
run btspeedtester and when first test completes run diagnostic test and post results must be done with wired connection and preferably with IE/edge. http://www.speedtest.btwholesale.com/
Try quiet line test. Dial 17070 option 2 should be quiet and best with corded phone
This is a list of your BT Smart Hub settings and current statistics.
BT Hub 6A
2 Days, 1 Hours 47 Minutes 21 Seconds
598 Kbps / 15.08 Mbps
636 / 19037
7.3 dB / 7.2 dB
5600 MB Uploaded / 45665 MB Downloaded
Smart (Channel 11)
Smart (Channel 36)
1. Best Effort Test: -provides background information.
|0 Mbps||14.6 Mbps|
Max Achievable Speed
| Download speedachieved during the test was - 10.78 Mbps|
For your connection, the acceptable range of speedsis 10.22 Mbps-14.6 Mbps .
IP Profile for your line is - 14.6 Mbps
2. Upstream Test: -provides background information.
|0 Mbps||10 Mbps|
Max Achievable Speed
|Upload speed achieved during the test was - 0.46Mbps|
Upstream Rate IP profile on your line is - 10 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Normal noise margin is about 6db. Your down margin is slightly high and allows your connection speed to move closer to attainable speed. Your up speed is low but need you to enter phone number and post results remember delete number https://www.btwholesale.com/includes/adsl/main.html
So the downstream handback threshhold is 12.5mb and my test indicates that i am below that, so does that mean I have a fault?
From your router stats you connection speed is 15mb so you are above the threshold value. All speed quoted by BT are connection speeds not download speeds