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skibumza
Beginner

on ‎14-09-2021 14h29

768 Views
Message 1 of 3

Upload speed not changed after I've upgraded from 500 to 900mbps

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Hi,

Last Thursday (9th), my fibre was upgraded from 500/74mbps, to 900/110mbps. But while the download speed is perfect, the upload speed hasn't changed.

I searched here and found that it sometimes takes upto 3 days for it to resolve itself, so I've held off posting until today, but as of now, its still only 70mbps upload speed.

Server: CloudConnX - Eastbourne (id = 3829)
ISP: BT
Latency: 5.46 ms (0.26 ms jitter)
Download: 890.98 Mbps (data used: 1.3 GB)
Upload: 69.85 Mbps (data used: 72.0 MB)

I have power cycles the router (bt supplied) and that didn't help.

Thanks

Andy

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎14-09-2021 15h56

748 Views
Message 2 of 3

Re: Upload speed not changed after I've upgraded from 500 to 900mbps

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have you tried phoning FTTP TEAM 08005874787 and see if they can help you



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DavidM
Moderator
Moderator

on ‎14-09-2021 16h25

732 Views
Message 3 of 3

Re: Upload speed not changed after I've upgraded from 500 to 900mbps

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Hi @skibumza and welcome.

If the FTTP team can't help I'll be happy to take a look at this for you. I'll drop you a private message now so you can get in touch.

Cheers

David

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