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bobbyrabbit
Beginner
531 Views
Message 1 of 5

Upload speed slow after fault fixed

I recently had a fault fixed around 10 days ago. Download speed is close to what is was originally, but my upload connection speed is now at 6.92Mbps, where as previously it was around 9.8Mbps.

I spoke to chat support and asked if they could reset my line as I thought my upload SNR had been set too conservatively. The guy I spoke to said he had done this while speaking to him online. This clearly didn't happen. I did restart my hub by the way 🙂

What is the best way to deal with this?

Keep well everyone

 

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4 REPLIES 4
pippincp
Sage
522 Views
Message 2 of 5

Re: Upload speed slow after fault fixed

They cannot reset SNR remotely on VDSL connections. They would not organise one either as upload is not supported.

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bobbyrabbit
Beginner
509 Views
Message 3 of 5

Re: Upload speed slow after fault fixed

Here are my stats, if any use.Screenshot 2020-03-20 at 16.02.08.png

 

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pippincp
Sage
498 Views
Message 4 of 5

Re: Upload speed slow after fault fixed

Stats look OK.

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bobbyrabbit
Beginner
493 Views
Message 5 of 5

Re: Upload speed slow after fault fixed

They may look OK, but that extra 3Mbps made a huge difference. I work in videography and that upload speed is precious!

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