I am a new BT customer and am happy with the download speeds I'm getting and am able to stream games at a decent quality with my vastly improved upload speed.
However, when I attempt to upload a video to YouTube or Twitch, it completely kills my internet connection to every device in the house.
I've been sent a replacement hub which they said on the phone could fix the issue - it has not.
I also keep seeing about some 'fix' that BT do yet I have not had any luck prying this out of the advisors when I speak to them on the phone or on live chat.
PLEASE SEND HELP!
Solved! Go to Solution.
This is a customer help customer forum your post does not go to BT
post stats from your hh6 advanced settings then technical log information
any noise on quiet line test dial 17070 option 2 should be quiet and best with corded phone
run btspeedtester and when first test completes then run diagnostic test which follows then post results must be done with wired connection NOT wireless http://www.speedtest.btwholesale.com/
BT Hub 6A
8208 MB Uploaded / 8594 MB Downloaded
Smart (Channel 1)
Smart (Channel 36)
Sorry, I'm new to these forums, never had to use them until now. Is this what you wanted?
I have fixed the problem!!
I had to open up Chrome, press F12 to bring up the dev console. Then clicked on the 3 dots next to the X in the top right corner of the console.
From here MORE TOOLS - NETWORK CONDITIONS. Bottom of the console you will see NETWORK THROTTLING and drop box. In the drop box you will see a number of presets - Online, Fast 3G, Slow 3G - you can also create your own. Click CUSTOM - ADD.
Here you can create a new throttling preset. For me I simply renamed it to Upload and set the upload speed to 10000kb/s. Applying this sets the upload speed to 9.8mb/s (I got this number by going to Speedtest.net to find my upload speed and I just rounded it down to 10mb/s)