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DavidB123
Beginner
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Message 1 of 9

Uploading consistently leads to connection drops

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I am trying to upload large files to OneDrive, but every time I try the broadband disconnects and the BT Hub light goes orange and the connection drops, interrupting the upload completely. If I leave the upload going it'll try again, but still the connection will drop and the upload will ultimately be cancelled and this leads to all devices losing access the the internet.

Downloading is totally fine, no complaints there, so the problem of the connection dropping is exclusive to uploading.

I tried turning the BT Hub off and on again - but that didn't work.

I've tried uploading at different times of the day, using a hard wire connection, power cycling the BT Hub etc etc etc - anything I can do on my end, basically - but none of it works. Then I read various threads here on the BT Community forum (such as this one: https://community.bt.com/t5/BT-Fibre-broadband/Uploading-causing-connection-drop/td-p/1766295 and https://community.bt.com/t5/BT-Fibre-broadband/Uploading-consistently-leads-to-connection-drops/td-p... - and it appears to be a problem a lot of people have had, but which seems to be solved by someone on BT's end applying some kind of settings fix to make uploads work properly.

Please help, this is very frustrating!

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Uploading consistently leads to connection drops

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Highlighted
Moderator
Moderator
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Message 3 of 9

Re: Uploading consistently leads to connection drops

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Hi @DavidB123 Sorry you are having a problem uploading large files.

Can you confirm what hub you currently have connected? and I've sent you a Private message explaining how you can contact the forum moderation team. check here
https://community.bt.com/t5/notes/privatenotespage

Cheers
John

Community ModeratorJohnC
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DavidB123
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Message 4 of 9

Re: Uploading consistently leads to connection drops

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Hi John,

The hub I am currently using is a Smart Hub 6. I replied to the Private Message on Saturday so hopefully that has all the information that is needed, but let me know if you need anymore.

Thanks,

David

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Moderator
Moderator
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Message 5 of 9

Re: Uploading consistently leads to connection drops

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Hi @DavidB123 The hub team have updated the hub settings for you now. Please can you test and confirm if the uploading issue has been resolved.

Cheers
John

Community ModeratorJohnC
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DavidB123
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Message 6 of 9

Re: Uploading consistently leads to connection drops

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Hi John,
Thanks for the update I will give it ago this evening and let you know how I get on.
Thanks,
David
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Moderator
Moderator
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Message 7 of 9

Re: Uploading consistently leads to connection drops

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Hi @DavidB123 Did you get a chance to test the upload yesterday evening? If so did it work ok?

Cheers
John

Community ModeratorJohnC
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DavidB123
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Message 8 of 9

Re: Uploading consistently leads to connection drops

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Hi John,

Sorry for the delay in coming back to you, I did try it out on Tuesday and it did seem a lot better but I would like to do some more testing over the weekend and I will come back to you on Monday if that is good for you?
Thanks,
David
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Moderator
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Message 9 of 9

Re: Uploading consistently leads to connection drops

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Hi @DavidB123 thanks for the update. Did you get a chance to complete the further tests at the weekend and if so how did it go?

Cheers
John

Community ModeratorJohnC
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