I am trying to upload large files to OneDrive, but every time I try the broadband disconnects and the BT Hub light goes orange and the connection drops, interrupting the upload completely. If I leave the upload going it'll try again, but still the connection will drop and the upload will ultimately be cancelled and this leads to all devices losing access the the internet.
Downloading is totally fine, no complaints there, so the problem of the connection dropping is exclusive to uploading.
I tried turning the BT Hub off and on again - but that didn't work.
I've tried uploading at different times of the day, using a hard wire connection, power cycling the BT Hub etc etc etc - anything I can do on my end, basically - but none of it works. Then I read various threads here on the BT Community forum (such as this one: https://community.bt.com/t5/BT-Fibre-broadband/Uploading-causing-connection-drop/td-p/1766295 and https://community.bt.com/t5/BT-Fibre-broadband/Uploading-consistently-leads-to-connection-drops/td-p... - and it appears to be a problem a lot of people have had, but which seems to be solved by someone on BT's end applying some kind of settings fix to make uploads work properly.
Please help, this is very frustrating!
Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @DavidB123 Sorry you are having a problem uploading large files.
Can you confirm what hub you currently have connected? and I've sent you a Private message explaining how you can contact the forum moderation team. check here
The hub I am currently using is a Smart Hub 6. I replied to the Private Message on Saturday so hopefully that has all the information that is needed, but let me know if you need anymore.