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markie12
Beginner
436 Views
Message 1 of 13

Upstream faster than downstream?

Hi,

had Infinifty with new HH5 installed last week as upgrade from BT ADSL.

With ADSL I got 6.8 down reliably. Cant remember what U had up but I think it was 440kbps.

 

When I ordered Infinity I was told I should get 78-80mbps down and 19mbps up.

Cabinet is 25 - 30 meters away.

HH5 is claiming it is trained at 78.12mbps down, 19.53 upstream, connected for 1 day and 5 hours.

BT speed test is saying I am getting 8.76 down stream but 10.1 upstream. Ping of 41.25.

 

 

Any ideas on why there is a lack of increase in downstream bandwidth?

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12 REPLIES 12
Distinguished Expert
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Message 2 of 13

Re: Upstream faster than downstream?

Is that wired or wireless?
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markie12
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Message 3 of 13

Re: Upstream faster than downstream?

Wired.

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Distinguished Expert
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Message 4 of 13

Re: Upstream faster than downstream?

Try a factory reset of the HH5
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markie12
Beginner
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Message 5 of 13

Re: Upstream faster than downstream?

Why would that help? I have not changed any of the settings! They are all default.

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Message 6 of 13

Re: Upstream faster than downstream?

Did it help?
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markie12
Beginner
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Message 7 of 13

Re: Upstream faster than downstream?

Nope, reset made little difference. Upstream is now slower and roughtly equal to downstream at 9.x mbps.

 

I ran the "further tests" which indicate that my downstream is red and should be above 45mbps to be acceptable. I tried running the test afterthat but could not work out how to configure the HH5 to use the speedtest domain. there does not appear to be anywhere to set the username.

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Distinguished Expert
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Message 8 of 13

Re: Upstream faster than downstream?

Go into Settings and after you enter the password, the next page has a link at the bottom Enter your Broadband username and password

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markie12
Beginner
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Message 9 of 13

Re: Upstream faster than downstream?

OK, did that, I am grreted by thuis message:

 

Internet

You’re already connected to the Internet. No further set-up is needed.

 

Then there is a disconnect button

 

If I then go to advanced settings this is all I see with a disconnect button:

 

Internet Connection Configuration
Connection Information
Connection time:0 days, 03:43:09
Data Transmitted/Received:242.3 MB / 1.8 GB
Broadband username:bthomehub@btbroadband.com
Password:Not configured
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Distinguished Expert
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Message 10 of 13

Re: Upstream faster than downstream?

You have to disconnect to be able to change the username
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