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Gavometer
Beginner
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Message 1 of 7

Urgent - Broadband Set Up "Stuck" - Required for Work

Hi

Getting a little desperate now, so would really appreciate any support. My Broadband is supposed to be set up this week, but when I placed the order last week it apparently got "stuck" in pending. There is only one team that can fix this I am told, but nobody at BT can get hold of them.I have tried multiple times and have been on hold for nearly 3 hours so far.

 

I appreciate these are difficult and busy times, but can anyone help? If this is not resolved this week, my ability to work will be compromised.

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6 REPLIES 6
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Urgent - Broadband Set Up "Stuck" - Required for Work

are you getting FTTP or FTTC?  are you transferring from another ISP?



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Gavometer
Beginner
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Message 3 of 7

Re: Urgent - Broadband Set Up "Stuck" - Required for Work

Hi. I am not sure, I believe it is FTTC. There is a modem at the new property, and no engineer is required (just the hub sent out). It is a new connection in a new build house.

Thank you for coming back to me.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Urgent - Broadband Set Up "Stuck" - Required for Work

if a new build in a housing development then probably it's an ONT and you are getting FTTP   something like this?  If so you need to phone FTTP team 08005874787

ONT fttp_small_ont_2019.jpg



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Gavometer
Beginner
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Message 5 of 7

Re: Urgent - Broadband Set Up "Stuck" - Required for Work

Thank you. I appreciate your help, but I have already tried calling them. They told me because the order I placed is stuck at pending there is another team they had to put me through. This is the team that I cannot get hold of, despite 3 hours on hold. Very much panicking now!

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pippincp
Sage
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Message 6 of 7

Re: Urgent - Broadband Set Up "Stuck" - Required for Work

Unfortunately the mods here can't help with FTTP issues.

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Gavometer
Beginner
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Message 7 of 7

Re: Urgent - Broadband Set Up "Stuck" - Required for Work

No worries, thanks for your reply anyway.

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