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Message 1 of 3

Urgent

Since 2015 i have had bt infinity and have paid nearly 40£ a month,

I have been getting only 2-3mb uplaod speed when downloading things on pc steam origin or on console.

I have 2 lines and both give me the same results, despite it saying 10mb uplaod on the router configuration site and speed tests.

Please help!

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2 REPLIES 2
flamethrower
Aspiring Expert
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Message 2 of 3

Re: Urgent

Hi @fixmybroadband

 

Welcome to the BT Community Forums.

 

It'll help folk here if you can you follow the top tips described here and post back with results from each:

 

https://community.bt.com/t5/Announcements-Guides-Community/Broadband-Top-Tips-to-get-help-on-the-for...

 

Could you also clarify regarding 2 lines? That's one master socket with an extension or is the second the test socket?

 

Thanks

P.

 

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Urgent

If you are on Infinity 1 the "up" speed IP profile will always show as 10Mbps. This does not mean you will get 10Mbps. You will only get the speed your line can deliver. In order to see what that is can you  use this speed tester then scroll down the page and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

As regards your downloads. Are you sure you are not confusing Megabits and Megabytes. There are 8 megabits (Mbps) to 1 megabyte (MB).

 

http://www.ispreview.co.uk/index.php/2015/04/confusion-broadband-isp-speeds-megabits-vs-megabytes.ht...

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