If you are on Infinity 1 the "up" speed IP profile will always show as 10Mbps. This does not mean you will get 10Mbps. You will only get the speed your line can deliver. In order to see what that is can you use this speed tester then scroll down the page and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.