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Message 1 of 5

Useless Customer Service - who do I contact

I had my infinity installed early December, the engineer spent a good 4 hours in my property, messing about drilled a huge hole in my wall and as a result blew my fibre optic satellite receiver leaving me without any TV or anything at all until mid January. Nothing could be done as its a "specialist part" and being the Christmas period. This also blew my partners playstation 3 when he was drilling which the engineer said was just a coincidence.

The engineer returned after complaining, he said he was going to his van to get a part and just left. I had called out numerous electricians and sky engineers to try and get the problem sorted, they ALL pinned it down to the BT engineer drilling a huge hole in my wall and killing off the box.

This ruined Christmas, the first one I have had off in 5 years (work for the nhs) had all my family over, including my nieces and nephews.

Now I can't get speeds above 40mb when I should be on 160.


I complained, was told it was being looked into, this was 3 weeks ago. The only feedback that I have had has been an engineer turning up out of the blue when I had just finished a night shift and it wasn't appropriate for him to come up.


I tried to phone back today, I was told it was a 4-5 hour wait to speak to a supervisor!!! When I said this wasn't good enough the lady hung up on me!


I am absolutely livid at the moment and want something done about this. I am having no luck at all if anyone has a number that can put me through to someone it would be very much appreciated.

It's either that or I look into taking BT to court for criminal damage.

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Aspiring Expert
Message 2 of 5

Re: Useless Customer Service - who do I contact

  I think you'll likely find that the "engineer" works for Openreach not BT, in which case you may find they try to slope it off  -  "Not us, Guv."

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Message 3 of 5

Re: Useless Customer Service - who do I contact

Hi zippy1986,

Welcome to the forum and thanks for posting. I can take a look at this for you if you wish. Drop me an email with the details. You’ll find the “contact us” form in the about me section of my profile.


Community ModeratorDaveM
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Recognised Expert
Message 4 of 5

Re: Useless Customer Service - who do I contact

How can drilling a hole, no matter how big, blow your satellite receiver and PS3??

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Distinguished Guru
Message 5 of 5

Re: Useless Customer Service - who do I contact

These numerous electricians and sky engineers, how qualified were they to know that drilling a hole could ruin a sky box and ps?
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