I have an ongoing problem with BT Infinity FTTC.
The issue is poor broadband speeds at peak times.
My router a Billion 8800NL is stable with a downspeed of approx 10meg and 6dB margin and upspeed
I have perfomed router stats and trace routes over the past few weeks and the problem is network latency between teh FTTC cabinet and BT's main backhaul.
I have rasied several fault reports over the past year or so, and a further two during the past month as the problem is getting worse, making the internet practially unusable at the weekend.
I find it difficult to get through the helpdesk to someone who actually understands the technical issues and doesn't ask me to reset the router or change the 5.8GHz SSID (even when I tell them I'm using Ethernet).
I have tried sending stat data but BT don't seem to undersand how to use it (or can't be bothered to even look).
My past two fault reports have been closed and shown as "fault fixed" when it hasn't.
The only way to reopen them seems to be to create a new fault report and go through the whole process again from scratch.
As I'm sure many folks on here have suffered the same frustrations with BT, are there any suggestions as how to move this problem forward ?
How did you manage to pin down the problem to between the FTTC cab and backhaul?
Could you provide more info to show the problem? e.g. tracerts etc.
post stats from your router
run btspeedtester diagnostic test and post results must be done with wired connection http://www.speedtest.btwholesale.com/
check for line noise dial 17070 option 2 should be silent and best with corded phone
are you using wired or wireless connection
Probaby too many users sharing the same backhaul link. BT Wholesale may be aware of capacity issues.
If you can specify which exchange your cabinet is connected to, one of the moderators may be able to look to see if there are any congested virtual paths.