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Distinguished Sage
Distinguished Sage
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Message 11 of 13

Re: VDSL - slow and frequent disconnections

you can continue with test socket or put faceplate back but make sure it clips in securely



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Beginner
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Message 12 of 13

Re: VDSL - slow and frequent disconnections

Thank you - I'll continue to use that and to monitor it, and then get back to BT.

And thanks you for your really quick reponses! I have spent countless (and often fruitless) hours on the phone to BT 150 over the last two and a half months.

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Distinguished Sage
Distinguished Sage
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Message 13 of 13

Re: VDSL - slow and frequent disconnections

Its a known issue with these master sockets, as the clip does not always maintain the pressure on the contacts.

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