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Message 1 of 6

Very Very Slow Broadband - that is also not connected at all during the day

I have not had access to my broadband during the day since Friday, it has been too slow to upload an image since Monday last week. 

The Internet comes back on at about 17:00 in the evening but once again it is too slow to upload images or photos.

I have tried to raise it as fault on the BT website, but as BT don't have any contact details available it just keeps taking me in circles.  

If BT do not solve this issue I will be moving my provider, to a provider that can provide broadband to me.

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Message 2 of 6

Re: Very Very Slow Broadband - that is also not connected at all during the day

does your phone work - have a dial tone?  If so dial 17070 option 2 should be silent and best with corded phone 

post hub stats  if hh6 then advanced settings then technical log information 

enter phone number and post results remember delete number    https://www.dslchecker.bt.com/

 



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Message 3 of 6

Re: Very Very Slow Broadband - that is also not connected at all during the day

Hi Not sure what info you need to see - by the way I don't have a phone

VDSL Range A (Clean)50.6359.2632.4AvailableAvailable-- 
VDSL Range B (Impacted)4932.49.15.625AvailableAvailable--
FTTP on Demand33030--Available----
WBC ADSL 2+Up to 25.5--24.5 to 26AvailableAvailable-- 
WBC ADSL 2+ Annex MUp to 25.5Up to 124.5 to 26AvailableAvailable-- 
ADSL MaxUp to 6--5 to 8AvailableAvailable-- 
WBC Fixed Rate2----AvailableAvailable-- 
Fixed Rate2----Available----
Max Observed Downstream Speed (Mbps)1.99     
Max Upstream Observed Speed (Mbps)0.8     
Observed Date2020-04-06 

 

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Message 4 of 6

Re: Very Very Slow Broadband - that is also not connected at all during the day

The most basic test is to see if you have a dial tone and if so if there is any line noise

without a dial tone you may get broadband but will be very slow. Broadband will work with 1 wire connected but phone needs both wires connected. Line noise is a real problem for broadband

can you post hub stats



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Message 5 of 6

Re: Very Very Slow Broadband - that is also not connected at all during the day

When I got home from work it was flashing red with the broadband symbol flashing red,then at about 17:00 it has gone to solid blue but is still very slow.
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Message 6 of 6

Re: Very Very Slow Broadband - that is also not connected at all during the day


@Chorizorocket wrote:

Hi Not sure what info you need to see - by the way I don't have a phone

 


There are quite a few people that do not plug a house phone in to check dial tone every so often. This can cause issues with broadband. Also, if one wire has become disconnected (quite common), then that will cause no broadband,  constant disconnections, or a very low speed.

The solution is to get hold of a cheap (less than £10) wired phone, and plug it into the phone socket to see if you get dial tone.

Then dial 17070 (free call)  and select option 2, quiet line test, and see if there is any noise on the line.

If you do not get dial tone, or there is noise on the line, then you need to report it as either no dial tone, or a noisy line. Do not mention the broadband problem, otherwise it will end up in the wrong fault queue, and take much longer to be fixed. There are plenty of people who can fix phone faults, but not as many broadband people.

Once the phone fault is fixed, then the broadband will get better.

A faulty line will still be there with another provider.

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