cancel
Showing results for 
Search instead for 
Did you mean: 
Distinguished Expert
518 Views
Message 11 of 29

Re: Very bad connection, Packet Loss, very low upload speed

Go to solution
You need to book an engineer to come to your house and find and fix the fault if any. You also need to ask him to reset your DLM profile when he has finished, by using Option 7 and Option 4 on his phone.
--
To say thanks for a helpful answer, please click the white star
0 Ratings
Reply
Thornea
Contributor
495 Views
Message 12 of 29

Re: Very bad connection, Packet Loss, very low upload speed

Go to solution

Rang BT and advised them of the fact neighbor has same problem and that I had tested with a different modem and its been bounced back to the exchange team.

0 Ratings
Reply
470 Views
Message 13 of 29

Re: Very bad connection, Packet Loss, very low upload speed

Go to solution

Hi, be careful getting engineer out you will be billed.

 

In my area there was a lightening strike a mile from my property which fried my white open reach box still had power but no data lights blinking on back, hub 4 was working ok so was my phone

NEXT DOOR ON INFIN 2 BROADBAND WORKING BUT NO PHONE.

 

if the engineer is a contract one they get paid by the job so its in and out and they will lie to cover there backsides for a quick turn around.

when i phoned i was assured i would not be charged for a act of nature BUT i was charged 176 quid which was taken out of my account.

I'm on infinity 2 35 pound a month.

 

i was made to feel a lire i did get my money back after countless arguments and people hanging up on me and i wasn't abusive.

 

a jokenow my speed is a complete joke in peak hours came from sky 20meg down at all hours, wish i never left.

75meg off peak as low as 1 meg in peak times not happy.

I WANT TO LEAVE AND WILL NEVER GO BT AGAIN..

0 Ratings
Reply
Thornea
Contributor
453 Views
Message 14 of 29

Re: Very bad connection, Packet Loss, very low upload speed

Go to solution

Awaiting a phone call update today via the exchange team...

 

3 speed tests this morning (BT Wholesale Performance Tests) done roughly an hour apart on each

 

DOWN           UP           PING

78.20            0.11         200

79.03            0.06         0

75.17            0.13         268.33

 

 

New hub should be arriving today also, hopefully its a Home Hub 5 so I can remove my HH3 which I know isnt faulty.

 

Then again, any problems with HH5's???

 

 

 

0 Ratings
Reply
Distinguished Expert
451 Views
Message 15 of 29

Re: Very bad connection, Packet Loss, very low upload speed

Go to solution

The HH5 displays your sync speed and noise margin. Very useful information.

--
To say thanks for a helpful answer, please click the white star
0 Ratings
Reply
Thornea
Contributor
437 Views
Message 16 of 29

Re: Very bad connection, Packet Loss, very low upload speed

Go to solution

Had a call from BT on the mobile when I was out..

Lots of tests done at the exchange apparently and they want to reduce or shape my download to give me more upload.

Lady asked me to do a speed test when I got home...

 

suprise suprise...

 

DOWNLOAD                             UPLOAD                     PING

73.87                                       0.15                          147.50

 

I think no one takes me seriously that its a fault between the exchange and my street (as my neighbor has the same problem) and that they CBA to send out an engineer to check when they would rather just reduce my connection download to increase upload.

As I said to the lady I spoke to, its not just upload, its the stability of the connection... packet loss and time outs.

I now cant do any online gaming (that I'm paying monthly subscriptions on) as im Link Dropping constantly now and have upto 12 second delays when I do manage to stay online.

 

Whenever I'm asking questions like...

Iis a drop of 10.0 upload to 0.08 acceptable?... silence

Its a fault on the line between the exchange and my house .... silence

South West water have been working in the street and the faults been since they started work .... silence

Pings and Tracerts show packet loss and timeouts.... silence

I tested with neighbors modem and still the same.... silence

 

Mr McDowell we will send you a new hub!!! AghhhhhhhH!!!!!!

 

I've explained that its not the hub as I connected to the modem directly with ethernet cable!

 

Yes we will send you a new hub!!

 

And to make matters worse, the new hub arrived today and I was hoping that I might get a new HH5 but no it was

a HH3 and to make matters worse, a Type A that from what I remember has terrible problems with port forwarding

(I could be wrong)

 

 

is This acceptable?????...............

 

 

C:\Users\Richard McDowell>ping eve.com

Pinging eve.com [87.237.39.185] with 32 bytes of data:
Request timed out.
Reply from 87.237.39.185: bytes=32 time=20ms TTL=243
Request timed out.
Reply from 87.237.39.185: bytes=32 time=20ms TTL=243

Ping statistics for 87.237.39.185:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 20ms, Average = 20ms

 

 

C:\Users\Richard McDowell>tracert eve.com

Tracing route to eve.com [87.237.39.185]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BTHomeHub.home [192.168.1.254]
  2    10 ms    10 ms     *     217.32.147.108
  3    18 ms     8 ms     8 ms  217.32.147.158
  4    12 ms    12 ms    12 ms  212.140.206.82
  5    12 ms    17 ms     *     217.41.169.241
  6    12 ms     *        *     217.41.169.109
  7    13 ms    11 ms    15 ms  acc2-xe-7-3-0.sf.21cn-ipp.bt.net [109.159.251.235]
  8     *        *       20 ms  core1-te0-2-2-0.ilford.ukcore.bt.net [109.159.251.145]
  9    27 ms    28 ms    41 ms  peer3-te-0-7-0-7.telehouse.ukcore.bt.net [109.159.252.69]
 10    23 ms    20 ms     *     ccpgames.com [195.66.226.23]
 11    19 ms    18 ms    19 ms  te-d2-e2.ccp.cc [87.237.37.246]
 12     *       20 ms    19 ms  srv185-h.ccp.cc [87.237.39.185]

Trace complete.

C:\Users\Richard McDowell>

 

 

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
431 Views
Message 17 of 29

Re: Very bad connection, Packet Loss, very low upload speed

Go to solution

I could be wrong but I think that the customer services have just told you a load of rubbish about reducing download to give you better upload. As far as I am aware BT don't/can't  do that.

 

When the new homehub arrives, it's up to you but I wouldn't even bother trying it.

 

The moderators have been informed of your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this post.


0 Ratings
Reply
Distinguished Expert
427 Views
Message 18 of 29

Re: Very bad connection, Packet Loss, very low upload speed

Go to solution

@gg30340 wrote:

I could be wrong but I think that the customer services have just told you a load of rubbish about reducing download to give you better upload. As far as I am aware BT don't/can't  do that.


Agreed. The new script writer is obviously a fan of stand-up comedy.

--
To say thanks for a helpful answer, please click the white star
0 Ratings
Reply
Thornea
Contributor
424 Views
Message 19 of 29

Re: Very bad connection, Packet Loss, very low upload speed

Go to solution

Thanks for the replies guys 😄

 

heres some more testing....

 

4.10pm.jpg

 

Visualware Connection Analysis

 

 

 

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
422 Views
Message 20 of 29

Re: Very bad connection, Packet Loss, very low upload speed

Go to solution

Use this speed tester, it's the one that BT recommend and will only work of, then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.

http://speedtest.btwholesale.com/

0 Ratings
Reply