Very proof service no landline since 8/12/18 despite various forms of contact with Bt
then no broadband or tv since 20/12/18 this too also reported and no further updates
this landline is used for a disabled person contact
no tv or broadband over the Christmas period
well done BT T think I will go back to sky!,
Solved! Go to Solution.
see if a forum mod who is a BT employee can help find the reason for delay they will post here but maybe not today due to holidays
is this any help maybe not for now but future https://btplc.com/Inclusion/HelpAndSupport/DocumentsandDownloads/Communicationchoices/FreePriorityFa...
I am so sorry that it isn't working for you. My team will do all we can to help you. To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser. Complete that form and we'll get back in touch with you.
Sorry we haven’t been in touch yet. I can see you’ve sent in your details, you’re getting close to the top of the queue, we have a strict policy of dealing with each case in turn. We’ll do our best to be in touch as soon as possible.
Thank you for sending in your details. I'm sorry the repair has taken longer than expected.
I gave your mobile number a quick call, I'm sorry I didn't get speaking to you today. I had a look at the details of your account and I can see that an engineer has been working on your fault this Morning. I can see that the engineer has identified and fixed the fault.
I've tested your Broadband and I can see that its back up and running.
I can see that there is already a complaint open on your account and the team dealing with the fault are due to follow up with you again on Monday.
As the service has been repaired, I do think it would be best to leave your complaint with that team. This will also give us a chance to monitor the connection over the weekend to make sure the service has been repaired for good.