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atomfire
Aspiring Contributor
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Message 1 of 10

Very poor speeds in the evening

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I have recently moved to back to BT having previously having a good experience previously however since getting reconnected my internet is unusable in the evenings. I get 75MB down and 17MB up during the day but in the evenings my speeds drop as low as 1MB. My ping is so high it makes online gaming impossible at 400ms, where as during the day is a respectible ~25ms, we also stream alot of out TV and all we get is buffering in the evenings. I believe this must be a congestion issue owing to the fact that during the day the speeds are actually quicker than the engineer measured line speeds (73MB). I should also point out this is from a wired computer not over wifi.Capture.PNG

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9 REPLIES 9
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Very poor speeds in the evening

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Testing for congestion during peak times.

Please can you provide BT Wholesale performance tester  results for different times of the day, including the further diagnostics page.
The last test needs to be done at peak times so the results are stored on the BT server.

Do not do any more tests after that last test, otherwise the results will be lost.

Do not restart the home hub, even though the test page tells you to, as it can affect your connection speed.

These tests  must be done using a computer connected to the home hub, using an Ethernet cable.
Tests taken using a wireless connection, are not accepted, as wireless is subject to interference,

Post the results on the forum, and also include the name of the exchange you are connected to.

You can find which exchange you are connected to, by entering your phone number into this form Broadband availability checker
do not post your phone number on the forum, only the name of your exchange.

Here is how to post images Uploading images to the forum

BT Wholesale are normally aware of congestion problems, but uploading that final slow speed result, will help.
Also, the BT forum moderators will be able to advise them as well.

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Distinguished Sage
Distinguished Sage
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Message 3 of 10

Re: Very poor speeds in the evening

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When you run the dslchecker also leave the cab number not just the exchange

can you also try speedtest.net and post results with Ethernet cable as btspeedtester has been giving incorrect results for the last few months



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atomfire
Aspiring Contributor
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Message 4 of 10

Re: Very poor speeds in the evening

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I have added the screenshot from ADSL checker, I will collect speedtests throughout the day tomorrow and post them tomorrow.

Screenshot 2018-11-12 at 23.09.16.png

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BT TV Expert
BT TV Expert
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Message 5 of 10

Re: Very poor speeds in the evening

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Hi @atomfire, I can see that exchange has a few congested links. I have done some digging and found work was carried out overnight last night to stop the congestion. So are you able to see if you have the same problem the next few evenings? If you do still have problems please drop me a private message with your land line number and I can check your specific broadband link. Thank you.

atomfire
Aspiring Contributor
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Message 6 of 10

Re: Very poor speeds in the evening

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Screenshot 2018-11-13 at 10.04.40.pngThis is the flip side, during the day I get very good speeds this was taken today at 10am, sppedtest.net also showing similar results:

Screenshot 2018-11-13 at 10.08.05.png

It does vary by a few meg depending what server it uses for testing but it's night and day (no pun intended) to the speeds I get in the evening.

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atomfire
Aspiring Contributor
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Message 7 of 10

Re: Very poor speeds in the evening

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Sorry never read the previous message properly, I will check again tonight and see if the problem is resolved, thanks.

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Sage
Sage
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Message 8 of 10

Re: Very poor speeds in the evening

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I suggest you PM @Gemma_P so that she can check and arrange things for you.

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atomfire
Aspiring Contributor
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Message 9 of 10

Re: Very poor speeds in the evening

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Thanks have spoken to her, changes were made last night, just need to wait til this evening and see if things are imporved. fingers crossed!

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atomfire
Aspiring Contributor
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Message 10 of 10

Re: Very poor speeds in the evening

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bt.PNG

The BT speedtest seems to be a bit optomistic tonight, however speedtest:

speedtest.PNG

and my own graphs:

pfsense.PNG

and logs are showing 73.52 Mb / s at 8:30pm which is basically the profile for the line so it looks like the issues have been resolves thanks!

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