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Message 1 of 8

Very slow Infinity 2

Trying to see if i have a configuration error on the BT / Openreach side. I cannot get more than 4Mb/s download. Please see log settings screenshot. The data rate looks strange to me. Any help or advice would be appreciated. I have gone thorugh the openreach speed test and diagnostics as well.

 

Capture.PNG

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Sage
Sage
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Message 2 of 8

Re: Very slow Infinity 2

Your data rate shows at 32Mbps. Are you testing your connection wired or wireless?

 

What is it that looks strange to you?

 

For some reason DLM has interleaved your connection, have you had problems in the past?

 

Enter your phone number HERE and post a screenshot of the result. Remove your number before posting.

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Message 3 of 8

Re: Very slow Infinity 2

I would have thought it would be higher. testing on a wired connection. i should be getting 70mbs according to the order. To be honest i think its been like this since i upgraded from infinity 1, but i have been away a lot and not really used it in anger until now.

 

Capture2.PNG

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Very slow Infinity 2

according to the dslchecker results your estimated range is 60/43mb so not sure where you got 70mb from

 

are you using the test socket with a filter to see if that helps your connection by eliminating your internal wiring as causing a problem  if you have extension sockets whether in use or noit can you check they do not have a dial tone when you are connected to test socket

 

try quiet line test  dial 17070 option 2  should be quiet and best with corded phone



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Message 5 of 8

Re: Very slow Infinity 2

I seem to remember it said up to 70mb/s when i ordered but i cannot find that info any more, would it be in My BT ?

 

I am connecting my laptop directly to the router ethernet port, the BT socket is the main one, should i try another? Where is the test socket?

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Message 6 of 8

Re: Very slow Infinity 2

the test socket if you have an NTE5 master socket is here  test socket.jpg

 

or if different master

 

test-socket-thumb.jpg

 

test socket shown by black arrow

 

I think the 'up to' is the key phrase as it does not appear your line can handle that speed probably due to distance from street cabinet



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Message 7 of 8

Re: Very slow Infinity 2

ok, will try tonight. id be happy with 10mbs given the current speed Smiley LOL

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Message 8 of 8

Re: Very slow Infinity 2

you currently have a 32mb connection speed  the speeds quoted by BT and the dslchecker are connection speeds not download speeds



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