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Saiyanthou
Newbie
221 Views
Message 1 of 4

Very slow infinity

I was getting 6.5-8mb/s on regular broadband and recently had an 'upgrade' to infinity. I am now getting 2.19mb/s on infinity.

 

I am 1.74km from the exchange so potentially upwards of 2km if it snakes a lot. I'm one of several houses 1/2 mile away from a large village, 4 mile from a large city. 

 

How bad would the copper need to be to get such low speeds? Is there anything I could do to try and improve the speeds wthout getting an engineer involved?

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Distinguished Sage
Distinguished Sage
220 Views
Message 2 of 4

Re: Very slow infinity

fibre is based on distance from the street cabinet and distance from exchange is immaterial to your connection speed

 

if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12

 

 

 

can you run btspeedtester and when first test completes then run diagnostic test and post results  must be done with wired connection  btspeedtester

 

 

 

can you enter your phone number and post results  remember to delete number wholesale FTTC check

 

 

 

try quiet line test   dial 17070 option 2  should be quiet and best with corded phone



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Saiyanthou
Newbie
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Message 3 of 4

Re: Very slow infinity

Thanks for quick response!

 

After running diagnostics a fault was found outside my home; will wait on that now.

 

Results from ADSL Checker below

 

 

VDSL Range A (Clean)7.82.71.20.8--Available----
VDSL Range B (Impacted)5.321.10.6--Available----
WBC ADSL 2+Up to 11.5--10 to 13Available----
WBC ADSL 2+ Annex MUp to 11.5Up to 110 to 13Available----
ADSL MaxUp to 8--7 to 8Available----
WBC Fixed Rate----Available----
Fixed Rate----Available----
VDSL Multicast------Available----
ADSL Multicast------Available----
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Distinguished Sage
Distinguished Sage
186 Views
Message 4 of 4

Re: Very slow infinity

With dslchecker results it would appear that you can get a better connection speed on adsl2/2+ than you can by moving to faster broadband



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