I was getting 6.5-8mb/s on regular broadband and recently had an 'upgrade' to infinity. I am now getting 2.19mb/s on infinity.
I am 1.74km from the exchange so potentially upwards of 2km if it snakes a lot. I'm one of several houses 1/2 mile away from a large village, 4 mile from a large city.
How bad would the copper need to be to get such low speeds? Is there anything I could do to try and improve the speeds wthout getting an engineer involved?
fibre is based on distance from the street cabinet and distance from exchange is immaterial to your connection speed
if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12
can you run btspeedtester and when first test completes then run diagnostic test and post results must be done with wired connection btspeedtester
can you enter your phone number and post results remember to delete number wholesale FTTC check
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
Thanks for quick response!
After running diagnostics a fault was found outside my home; will wait on that now.
Results from ADSL Checker below
|VDSL Range A (Clean)||7.8||2.7||1.2||0.8||--||Available||--||--|
|VDSL Range B (Impacted)||5.3||2||1.1||0.6||--||Available||--||--|
|WBC ADSL 2+||Up to 11.5||--||10 to 13||Available||--||--|
|WBC ADSL 2+ Annex M||Up to 11.5||Up to 1||10 to 13||Available||--||--|
|ADSL Max||Up to 8||--||7 to 8||Available||--||--|
|WBC Fixed Rate||2||--||--||Available||--||--|
With dslchecker results it would appear that you can get a better connection speed on adsl2/2+ than you can by moving to faster broadband