cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
xu08
Beginner
326 Views
Message 1 of 2

Very slow internet speed

Hello - I have recently upgrade my BT from Fibre to Halo1, and I have had a very slow internet access. It's very hard to speak to any BT engineer via the telephone call.  Does anyone in the community have the similar experience or know the contact number so that I can contact them. 

Many thanks

Frances

0 Ratings
Reply
1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage
324 Views
Message 2 of 2

Re: Very slow internet speed

the engineers work for openreach not BT  you cannot contact them

if you are having problems then post hub stats

if HH6 then advanced settings then technical log information

enter your phone number and post results  remember delete number   https://www.dslchecker.bt.com/adsl/adslchecker.welcome

check for line noise   dial 17070 option 2  should be silent and best with corded phone

Halo is just an addon to your existing package and should not affect your connection speed



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply