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DannyBlackpool
Contributor
535 Views
Message 1 of 10

Very slow speeds and high Ping

Anyone any idea whats going on?  Like this for a week or maybe more, possibly since we were upgraded free to 50meg?

 

test1.jpgtest2.jpg

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Distinguished Sage
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Message 2 of 10

Re: Very slow speeds and high Ping

was the speed test done with a wired connection
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Distinguished Sage
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Message 3 of 10

Re: Very slow speeds and high Ping

http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk.

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome
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DannyBlackpool
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Message 4 of 10

Re: Very slow speeds and high Ping

below is wired connectiontest3.jpg

 

1. Product name:BT Home Hub
2. Serial number:+068543+NQ50416234
3. Firmware version:Software version 4.7.5.1.83.8.222.1.1 (Type A) Last updated 19/02/16
4. Board version:BT Hub 5A
5. DSL uptime:1 days, 18:17:05
6. Data rate:9222 / 52512
7. Maximum data rate:9232 / 62722
8. Noise margin:5.7 / 9.6
9. Line attenuation:33.6 / 22.3
10. Signal attenuation:33.6 / 20.7
11. Data sent/received:2.6 GB / 4.4 GB
12. Broadband username:

bthomehub@btbroadband.com

 

 

 

 

 

For reference I have not switched off hub, no idea why connection times so low

 

test.jpg

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Distinguished Sage
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Message 5 of 10

Re: Very slow speeds and high Ping

it could be exchange congestion does the low speed only occur in the evenings and weekends could you please post a speed test early tomorrow morning
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DannyBlackpool
Contributor
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Message 6 of 10

Re: Very slow speeds and high Ping

not sure tbh as not tried in morning, will try tommorow. Can anything be done about congestion or is it tough?
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Distinguished Sage
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Message 7 of 10

Re: Very slow speeds and high Ping

yes it will be resolved by BT Wholesale when they increase capacity this can take time depending on what work is needed posting speedtests can help as the are stored on wholesales servers
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Oli2
Newbie
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Message 8 of 10

Re: Very slow speeds and high Ping

What internet speeds are you meant to be getting (in your package?) You do realise that mbps isn't mb/s, it is in fact 8x difference because mbps means megabits per second, although mb/s means megabytes a second, which is 8 times less per unit.

 

If you're getting these speeds (and it is mbps not mb/s) then there is seriously something wrong with your connection. In other words, divide the mbps score you get by 8 and that is your mb/s. This is the speed that BT will talk about in their advertising, so e.g you're meant to get 10mb/s uploading speed with bt infinity 1, which is 80mbps.

 

Hope that helps, you can understand your connection problem is probably because your speeds are far lower than they should be.

 

 

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Distinguished Sage
Distinguished Sage
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Message 9 of 10

Re: Very slow speeds and high Ping

When talking about Megabytes it is shown as MB and is used to show a file size. and Megabit is shown as Mb. This used for download speeds. A Megabit is 1/8 as big as a Megabyte, meaning that to download a 1MB file in 1 second you would need a connection of 8Mbps.

 

Having said that, it is not confusion between the two that is the OP's problem. His IP profile is correct so there is either congestion or another problem causing the low speeds.

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DannyBlackpool
Contributor
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Message 10 of 10

Re: Very slow speeds and high Ping

Im on 50 meg speed (or should be),  I was on 30 but there was an upgrade in the last few weeks and its never been right since

 

This is from today (just)

test4a.jpg

Further test timed out

 

 

1. Product name:BT Home Hub
2. Serial number:+068543+NQ50416234
3. Firmware version:Software version 4.7.5.1.83.8.222.1.1 (Type A) Last updated 19/02/16
4. Board version:BT Hub 5A
5. DSL uptime:2 days, 11:12:06
6. Data rate:9222 / 52512
7. Maximum data rate:9232 / 64786
8. Noise margin:5.6 / 9.4
9. Line attenuation:33.6 / 22.3
10. Signal attenuation:33.7 / 20.7
11. Data sent/received:2.9 GB / 5.3 GB
12. Broadband username:bthomehub@btbroadband.com
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