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BritishBeef
Aspiring Contributor
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Message 1 of 13

Very slow speeds most of the time for past 2 months - Help!

 Hi there.

I have had issues with my BT fibre for the last couple of months now. I have a Home Hub 5.

The first problems started when download speed kept dropping to around 0.5-3Mbps. When working well, I used to get around 20-21Mbps. The only way to get the speed back up was to restart the BT Hub. Then the speed would be back up to normal again. That would be fine for a couple of days or so and then it would happen all over again and a restart of the hub would be required again.

Lately however, a restart isn't working very well and the speed increase after a restart only brings the speed up to about 4Mbps.

Very randomly, the speed can rise back up to normal levels but that is always very short lived.

I have tried a direct ethernet connection from my PC and laptops to the Home Hub many times and there is no improvement in speed when this issue appears.

In real world terms this leaves me with regular occasions where I cannot even open a webpage let alone stream a video. My Sonos system is rendered unusable a lot of the time also.

If anyone could point me in the right direction to see what the issue is, I would be very grateful.

Info if useful:

Home Hub 5:

1. Product Name: HomeHub52. Serial number: +076284+15300046473. Firmware version: v0.07.07.03230-BT (Type B) Last updated 14/5/20184. Board version: 015. VDSL uptime: 0 days, 00:20:236. Data Rate: 3649 / 249987. Maximum Data Rate: 3649 / 283128. Noise Margin: 6.1 / 7.99. Line Attenuation: 34.7 / 27.210. Signal Attenuation: 0.0 / 0.011. Data sent/received: 541.4 MB / 363.4 MB12. Broadband username: bthomehub@btbroadband.com13. BT Wi-fi: Yes14. 2.4GHz wireless network/SSID: Thunderpants15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))16. 2.4GHz wireless security: WPA2 Only (Recommended)17. 2.4GHz wireless channel: 618. 5GHz wireless network/SSID: Thunderpants 519. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))20. 5GHz wireless security: WPA2 Only (Recommended)21. 5GHz wireless channel: Automatic (Smart Wireless)22. Firewall: Default23. MAC Address: 5c:dc:96:a7:8c:ab24. Software variant: -25. Boot loader: 0.5.1-BT (Wed Nov 12 11:52:05 2014)

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date   ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperOther Offerings     Availability Date   Premise environmentStatus

VDSL Range A (Clean)27.418.64.12.316.5Available---- 
VDSL Range B (Impacted)20.6103.81.27.1Available---- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 7--4.5 to 11.5Available---- 
WBC ADSL 2+ Annex MUp to 7Up to 14.5 to 11.5Available---- 
ADSL MaxUp to 5.5--4 to 8Available---- 
WBC Fixed Rate2----Available---- 
Fixed Rate2----Available---- 
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapN      
VRIN      
NTEFaceplateN      
Last Test Date02-08-2018 
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12 REPLIES
Distinguished Guru
Distinguished Guru
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Message 2 of 13

Re: Very slow speeds most of the time for past 2 months - Help!

First I'll reformat your stats.

1. Product Name: HomeHub5

2. Serial number: +076284+1530004647

3. Firmware version: v0.07.07.03230-BT (Type B) Last updated 14/5/2018

4.Board version: 015. VDSL uptime: 0 days, 00:20:236.

Data Rate: 3649 / 249987.

Maximum Data Rate: 3649 / 283128.

Noise Margin: 6.1 / 7.99.

Line Attenuation: 34.7 / 27.210.

Signal Attenuation: 0.0 / 0.011.

Data sent/received: 541.4 MB / 363.4 MB

12. Broadband username: bthomehub@btbroadband.com

13. BT Wi-fi: Yes14. 2.4GHz wireless network/SSID: Thunderpants

15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s)

)16. 2.4GHz wireless security: WPA2 Only (Recommended)

17. 2.4GHz wireless channel: 618. 5GHz wireless network/SSID: Thunderpants 5

19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))

20. 5GHz wireless security: WPA2 Only (Recommended)

21. 5GHz wireless channel: Automatic (Smart Wireless)

22. Firewall: Default23. MAC Address: 5c:dc:96:a7:8c:ab

24. Software variant: -

25. Boot loader: 0.5.1-BT (Wed Nov 12 11:52:05 2014)

Now I can see the wood from the trees the first question is why the short (22 min uptime) is this a reset by you?

Have you tried connecting to the test socket with a filter to see if it improves your connection, while there try a quiet line test on 17070 option 2 any noise report a line fault not broadband.

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BritishBeef
Aspiring Contributor
598 Views
Message 3 of 13

thatRe: Very slow speeds most of the time for past 2 months - Help!

Sorry about the formatting. Thanks for cleaning it up for me.

The reset was by me, yes.

I do not need a filter as my master socket is a filtered one.

I will obtain a corded phone for the quiet line test as I seem to have lost the one I had! Will report back.

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BritishBeef
Aspiring Contributor
582 Views
Message 4 of 13

Re: thatRe: Very slow speeds most of the time for past 2 months - Help!

Just bought a corded phone. Quiet line test is silent so all good there.
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BritishBeef
Aspiring Contributor
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Message 5 of 13

Re: thatRe: Very slow speeds most of the time for past 2 months - Help!

Can anyone help? Quiet line test was silent.
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Distinguished Guru
Distinguished Guru
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Message 6 of 13

Re: thatRe: Very slow speeds most of the time for past 2 months - Help!

To repeat, Have you tried connecting to the test socket with a filter to see if it improves your connection?

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BritishBeef
Aspiring Contributor
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Message 7 of 13

Re: thatRe: Very slow speeds most of the time for past 2 months - Help!

I answered that a few posts up. I have a filtered master socket. Unfortunately I don't have any filters to try if you mean detaching front of socket and connecting via filter?
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Highlighted
Distinguished Sage
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Message 8 of 13

Re: thatRe: Very slow speeds most of the time for past 2 months - Help!


@BritishBeefwrote:
I answered that a few posts up. I have a filtered master socket. Unfortunately I don't have any filters to try if you mean detaching front of socket and connecting via filter?

Yes that is correct

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BritishBeef
Aspiring Contributor
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Message 9 of 13

Re: thatRe: Very slow speeds most of the time for past 2 months - Help!

Managed to borrow a filter and plugged into test socket.

Got excited when I got full speed after recoonect. However, it was short lived and now back to sporadic up and down with speeds.

Here's my most recent speedtest reports (Any reason why I'm showing as connected to Plusnet and not BT in some of them?):

Speedteststo give you an idea of the constant fluctuations of speed. Most of the time it's very slow though.

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Distinguished Sage
Distinguished Sage
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Message 10 of 13

Re: thatRe: Very slow speeds most of the time for past 2 months - Help!


@BritishBeef wrote:

Managed to borrow a filter and plugged into test socket.

Got excited when I got full speed after recoonect. However, it was short lived and now back to sporadic up and down with speeds.

Here's my most recent speedtest reports (Any reason why I'm showing as connected to Plusnet and not BT in some of them?):

 


The speed test sites rely on your public IP address to identify you. There are a few IP subnet ranges that are common to both BT Retail and Plusnet, and it would be too complicated to separate them.

I discovered this when I  was configuring the access rules for my website.

-----------------------------------------------------------------------------------

Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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