Hi there.
I have had issues with my BT fibre for the last couple of months now. I have a Home Hub 5.
The first problems started when download speed kept dropping to around 0.5-3Mbps. When working well, I used to get around 20-21Mbps. The only way to get the speed back up was to restart the BT Hub. Then the speed would be back up to normal again. That would be fine for a couple of days or so and then it would happen all over again and a restart of the hub would be required again.
Lately however, a restart isn't working very well and the speed increase after a restart only brings the speed up to about 4Mbps.
Very randomly, the speed can rise back up to normal levels but that is always very short lived.
I have tried a direct ethernet connection from my PC and laptops to the Home Hub many times and there is no improvement in speed when this issue appears.
In real world terms this leaves me with regular occasions where I cannot even open a webpage let alone stream a video. My Sonos system is rendered unusable a lot of the time also.
If anyone could point me in the right direction to see what the issue is, I would be very grateful.
Info if useful:
Home Hub 5:
| 1. Product Name: HomeHub52. Serial number: +076284+15300046473. Firmware version: v0.07.07.03230-BT (Type B) Last updated 14/5/20184. Board version: 015. VDSL uptime: 0 days, 00:20:236. Data Rate: 3649 / 249987. Maximum Data Rate: 3649 / 283128. Noise Margin: 6.1 / 7.99. Line Attenuation: 34.7 / 27.210. Signal Attenuation: 0.0 / 0.011. Data sent/received: 541.4 MB / 363.4 MB12. Broadband username: bthomehub@btbroadband.com13. BT Wi-fi: Yes14. 2.4GHz wireless network/SSID: Thunderpants15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))16. 2.4GHz wireless security: WPA2 Only (Recommended)17. 2.4GHz wireless channel: 618. 5GHz wireless network/SSID: Thunderpants 519. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))20. 5GHz wireless security: WPA2 Only (Recommended)21. 5GHz wireless channel: Automatic (Smart Wireless)22. Firewall: Default23. MAC Address: 5c:dc:96:a7:8c:ab24. Software variant: -25. Boot loader: 0.5.1-BT (Wed Nov 12 11:52:05 2014) |
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper High Low High Low Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperOther Offerings Availability Date Premise environmentStatus
| VDSL Range A (Clean) | 27.4 | 18.6 | 4.1 | 2.3 | 16.5 | Available | -- | -- | |
| VDSL Range B (Impacted) | 20.6 | 10 | 3.8 | 1.2 | 7.1 | Available | -- | -- | |
| FTTP on Demand | 330 | 30 | -- | Available | -- | -- | |||
| WBC ADSL 2+ | Up to 7 | -- | 4.5 to 11.5 | Available | -- | -- | |||
| WBC ADSL 2+ Annex M | Up to 7 | Up to 1 | 4.5 to 11.5 | Available | -- | -- | |||
| ADSL Max | Up to 5.5 | -- | 4 to 8 | Available | -- | -- | |||
| WBC Fixed Rate | 2 | -- | -- | Available | -- | -- | |||
| Fixed Rate | 2 | -- | -- | Available | -- | -- | |||
| VDSL Multicast | -- | -- | -- | Available | -- | -- | |||
| ADSL Multicast | -- | -- | -- | Available | -- | -- | |||
| Bridge Tap | N | ||||||||
| VRI | N | ||||||||
| NTEFaceplate | N | ||||||||
| Last Test Date | 02-08-2018 |
Managed to borrow a filter and plugged into test socket.
Got excited when I got full speed after recoonect. However, it was short lived and now back to sporadic up and down with speeds.
Here's my most recent speedtest reports (Any reason why I'm showing as connected to Plusnet and not BT in some of them?):
to give you an idea of the constant fluctuations of speed. Most of the time it's very slow though.
