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adam_t
Beginner
782 Views
Message 1 of 6

Very slow sync speed - Fibre 1

Noticed my broadband download speed had fallen substantially.  My expected range per BT is 21Mb-39Mb (17Mb guaranteed) (DSL Checker 23.6-41.3) and had previously been getting in the low 30s.  Ran the BT online speed checker and diagnosis, chatted online and engineer visit recommended.  When the engineer came he took about 5 mins to point of that my downstream sync speed was set at 15.00Mb and that he would raise another fault to understand why.  Haven't heard anything since although I understand it's not a good time.

Router has been on and running for ages without restarts and the figure of 15.00 seems suspiciously precise.

Any ideas what could be causing this?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Very slow sync speed - Fibre 1

can you post hub stats  if hh6 then advanced settings then technical log information  if hh5 then troubleshooting then helpdesk

try quiet line test  dial 17070 option 2  should be silent and best with corded phone



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adam_t
Beginner
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Message 3 of 6

Re: Very slow sync speed - Fibre 1

adam_t_0-1585416087319.pngadam_t_1-1585416106569.png

 

There is a very faint hum on the QL test

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pippincp
Distinguished Sage
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Message 4 of 6

Re: Very slow sync speed - Fibre 1

If the hum is with a corded phone then report a noisy line. You sure it was an Openreach engineer and not one of those Qube ones?

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imjolly
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Distinguished Sage
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Message 5 of 6

Re: Very slow sync speed - Fibre 1

According to router stats connection time is only 16hrs was that due to router dropping connection or manual reset

can you enter your phone number and post results. 

https://www.dslchecker.bt.com/



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adam_t
Beginner
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Message 6 of 6

Re: Very slow sync speed - Fibre 1

Sure - it may have been recycled to run a test.  But in general it is never rebooted and slow speeds have persisted for months.  It was an Openreach engineer.

adam_t_0-1585418775973.png

 

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