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Beginner
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Message 1 of 14

Very slow upload speed

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My upload speed  is almost 0.  BT said there was nothing they could do, there might me some work going on or others could be uploading a lot of content at the same time.  It was fine last night but has been like this for over 5 hours today since 8:30 approx.

Download speed varies between 60 - 72 Mbps

Upload speed has varied between 0.04 and 0.1 Mbps

I used the BT wholesale speed tester.

Any suggestions please? Thanks.

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Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: Very slow upload speed

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post stats from your hub  if hh6 then advanced settings then technical log information

enter your phone number and post results  remember delete number but leave exchange and cab  https://www.btwholesale.com/includes/adsl/main.html



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Beginner
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Message 3 of 14

Re: Very slow upload speed

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BT exchange Info 20180712.JPG

 

BT Hub Info.JPG

 

 

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Expert
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Message 4 of 14

Re: Very slow upload speed

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@peteathompsonwrote:

My upload speed  is almost 0.  BT said there was nothing they could do, there might me some work going on or others could be uploading a lot of content at the same time.  It was fine last night but has been like this for over 5 hours today since 8:30 approx.

Download speed varies between 60 - 72 Mbps

Upload speed has varied between 0.04 and 0.1 Mbps

I used the BT wholesale speed tester.

Any suggestions please? Thanks.


@peteathompson out of interest which browser did you use to get the speed test results? Some browsers behave oddly with the speed tester. 

Kind Regards
CJT80
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Beginner
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Message 5 of 14

Re: Very slow upload speed

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On my desktop I used IE as Chrome complained about needing flash.
I also used Speedtest.net on the PC and also from my phone.
Same results on all tests.
PC is wired network, mobile is Wifi (obviously)
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Expert
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Message 6 of 14

Re: Very slow upload speed

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@peteathompson

Thanks from the DSL Checker pic you should have no issues. 

What sort of socket do you have? 

A, B, C, DA, B, C, Dor does it look like thisthis

Do you have a phone you can plug in and test for any noise?  I can explain how shortly. 

Kind Regards
CJT80
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Distinguished Sage
Distinguished Sage
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Message 7 of 14

Re: Very slow upload speed

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connection looks good with max 80/20mb connection

can you run btspeedtester and when first test completes can you run diagnostic test and post results  must be done with wired conenction and preferably with IE/Edge  http://www.speedtest.btwholesale.com/



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Beginner
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Message 8 of 14

Re: Very slow upload speed

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It's the one in the photo.
No noise on phone line.
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Expert
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Message 9 of 14

Re: Very slow upload speed

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@peteathompson excellent, lets work with @imjolly's suggestion now Smiley Happy

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CJT80
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Beginner
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Message 10 of 14

Re: Very slow upload speed

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BT Upload issues 20180712.JPG

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