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peteathompson
Beginner
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Message 1 of 14

Very slow upload speed

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My upload speed  is almost 0.  BT said there was nothing they could do, there might me some work going on or others could be uploading a lot of content at the same time.  It was fine last night but has been like this for over 5 hours today since 8:30 approx.

Download speed varies between 60 - 72 Mbps

Upload speed has varied between 0.04 and 0.1 Mbps

I used the BT wholesale speed tester.

Any suggestions please? Thanks.

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13 REPLIES 13
Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: Very slow upload speed

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post stats from your hub  if hh6 then advanced settings then technical log information

enter your phone number and post results  remember delete number but leave exchange and cab  https://www.btwholesale.com/includes/adsl/main.html



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peteathompson
Beginner
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Message 3 of 14

Re: Very slow upload speed

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BT exchange Info 20180712.JPG

 

BT Hub Info.JPG

 

 

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CJT80
Expert
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Message 4 of 14

Re: Very slow upload speed

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@peteathompsonwrote:

My upload speed  is almost 0.  BT said there was nothing they could do, there might me some work going on or others could be uploading a lot of content at the same time.  It was fine last night but has been like this for over 5 hours today since 8:30 approx.

Download speed varies between 60 - 72 Mbps

Upload speed has varied between 0.04 and 0.1 Mbps

I used the BT wholesale speed tester.

Any suggestions please? Thanks.


@peteathompson out of interest which browser did you use to get the speed test results? Some browsers behave oddly with the speed tester. 

Kind Regards
CJT80
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peteathompson
Beginner
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Message 5 of 14

Re: Very slow upload speed

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On my desktop I used IE as Chrome complained about needing flash.
I also used Speedtest.net on the PC and also from my phone.
Same results on all tests.
PC is wired network, mobile is Wifi (obviously)
CJT80
Expert
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Message 6 of 14

Re: Very slow upload speed

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@peteathompson

Thanks from the DSL Checker pic you should have no issues. 

What sort of socket do you have? 

Master_Socket_Types.pngA, B, C, Dor does it look like fttc-faceplate.jpgthis

Do you have a phone you can plug in and test for any noise?  I can explain how shortly. 

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CJT80
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Distinguished Sage
Distinguished Sage
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Message 7 of 14

Re: Very slow upload speed

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connection looks good with max 80/20mb connection

can you run btspeedtester and when first test completes can you run diagnostic test and post results  must be done with wired conenction and preferably with IE/Edge  http://www.speedtest.btwholesale.com/



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peteathompson
Beginner
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Message 8 of 14

Re: Very slow upload speed

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It's the one in the photo.
No noise on phone line.
CJT80
Expert
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Message 9 of 14

Re: Very slow upload speed

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@peteathompson excellent, lets work with @imjolly's suggestion now :smileyhappy:

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CJT80
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peteathompson
Beginner
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Message 10 of 14

Re: Very slow upload speed

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BT Upload issues 20180712.JPG

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